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- Tasks: Support and resolve complex technical issues in a dynamic Microsoft environment.
- Company: Join a leading national retailer with a modern tech focus.
- Benefits: Competitive salary, on-call pay, overtime, and excellent benefits.
- Why this job: Step into a 3rd Line role and grow your technical career.
- Qualifications: Experience in 2nd Line IT support; Microsoft certifications are a plus.
- Other info: Enjoy hybrid work flexibility and a strong team culture.
The predicted salary is between 30000 - 42000 £ per year.
Microsoft Technical Services Analyst - to 3rd Line Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week) £37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits
Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment? This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.
The Opportunity
You’ll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems. You’ll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms. Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.
You’ll work across a modern Microsoft-centric estate covering:
- Core Expertise
- Azure Local & Distributed Infrastructure: Support server infrastructures unified under Azure Arc
- Monitoring & maintaining hybrid-cloud environments
- Ensuring consistent operations across stores, distribution sites & cloud platforms
- Active Directory, DNS, DHCP
- AOVPN & RSA Remote Access
- Citrix Enterprise
- SQL MoveIT Automation & FTP
- Monitoring & backup systems
- Support across cloud, datacentre & retail locations
- Manage & maintain physical and virtual server estates
Useful Qualifications (Not Essential)
- Microsoft MCP - Installing & Configuring Windows 10/11
- MCSA or equivalent
- ITIL Foundation
- Degree in IT or related discipline
Why This Role?
- Step into 3rd Line Engineering.
- Join a respected national retailer with real career paths.
- Work with cutting-edge Microsoft cloud & datacentre technologies.
- Hybrid flexibility with regular onsite collaboration.
- Strong team culture with specialist technical peers.
Ready to Level Up in 2026? Call today to secure your interview!
Microsoft Technical Analyst - To 3Rd Line - Stoke On Trent employer: Experis IT
Contact Detail:
Experis IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Analyst - To 3Rd Line - Stoke On Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Azure, Active Directory, and any relevant tools. Practice common interview questions to show off our expertise!
✨Tip Number 3
Showcase our problem-solving skills during the interview. Be ready to share examples of how we've tackled complex issues in the past. This will demonstrate our ability to handle the 3rd Line responsibilities.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Microsoft Technical Analyst - To 3Rd Line - Stoke On Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Microsoft Technical Analyst role. Highlight your 2nd Line IT Support experience and any relevant projects you've worked on, especially those involving Azure or hybrid-cloud environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about stepping into a 3rd Line role and how your background makes you a perfect fit for our team. Be genuine and let your personality come through!
Showcase Your Technical Skills: In your application, don’t forget to mention specific technical skills that align with the job description, like Active Directory, DNS, or Citrix. We want to see how you can contribute to our modern Microsoft-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Experis IT
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure and Active Directory. Familiarise yourself with the latest updates and features, as well as common issues that might arise in a 3rd Line role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples of complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking.
✨Understand the Company Culture
Research the retailer's values and mission. Be ready to explain how your personal values align with theirs and how you can contribute to their team culture, especially in a hybrid work environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. Inquire about the challenges they face with their Microsoft infrastructure or how they measure success in this position. This shows your genuine interest and helps you assess if it's the right fit for you.