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- Tasks: Support and resolve complex technical issues in a dynamic Microsoft environment.
- Company: Join a leading national retailer with a modern tech focus.
- Benefits: Competitive salary, on-call pay, overtime, and excellent benefits.
- Why this job: Step into a 3rd Line role and grow your technical career.
- Qualifications: Experience in 2nd Line support; Microsoft certifications are a plus.
- Other info: Enjoy hybrid work flexibility and a strong team culture.
The predicted salary is between 37000 - 45000 £ per year.
Microsoft Technical Services Analyst - EUC Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week) £37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits
Are you a confident 2nd Line or EUC Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment? This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.
The Opportunity
You will join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems. You will operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms. Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.
You will work across a modern Microsoft-centric estate covering:
- Core Expertise:
- Azure Local & Distributed Infrastructure: Support server infrastructures unified under Azure Arc
- Monitoring & maintaining hybrid-cloud environments
- Ensuring consistent operations across stores, distribution sites & cloud platforms
Operational Infrastructure Support with EUC:
- Active Directory, DNS, DHCP
- AOVPN & RSA Remote Access
- Citrix Enterprise SQL
- MoveIT Automation & FTP
- Monitoring & backup systems
- Support across cloud, datacentre & retail locations
- Manage & maintain physical and virtual server estates
Useful Qualifications (Not Essential)
- Microsoft MCP - Installing & Configuring Windows 10/11
- MCSA or equivalent
- ITIL Foundation
- Degree in IT or related discipline
Why This Role?
- Step into 3rd Line Engineering.
- Join a respected national retailer with real career paths.
- Work with cutting-edge Microsoft cloud & datacentre technologies.
- Hybrid flexibility with regular onsite collaboration.
- Strong team culture with specialist technical peers.
Ready to Level Up in 2026? Call today to secure your interview!
Microsoft Technical Analyst - 2Nd To 3Rd Line - EUC - Stoke employer: Experis IT
Contact Detail:
Experis IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Analyst - 2Nd To 3Rd Line - EUC - Stoke
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Azure, Active Directory, and any relevant tools. Practice common interview questions to show off our expertise!
✨Tip Number 3
Showcase our problem-solving skills during the interview. Be ready to share examples of how we've tackled complex issues in the past. This will demonstrate our ability to handle the P1/P2 incidents they'll throw our way!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Microsoft Technical Analyst - 2Nd To 3Rd Line - EUC - Stoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Microsoft Technical Analyst role. Highlight your 2nd Line or EUC experience and any relevant projects you've worked on, especially those involving Azure and hybrid-cloud environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your background makes you a perfect fit for the team. Don’t forget to mention your passion for working with cutting-edge Microsoft technologies.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. This role involves resolving priority incidents, so demonstrating your analytical thinking and troubleshooting abilities will set you apart.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the interview process. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Experis IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure and EUC tools like Active Directory and Citrix. Be prepared to discuss your experience with these systems and how you've tackled complex issues in the past.
✨Showcase Problem-Solving Skills
During the interview, be ready to walk through specific examples of how you've resolved priority incidents or technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Understand the Company Culture
Research the retailer's values and work culture. Be prepared to explain why you want to join their team and how you can contribute to their success. Showing that you align with their mission will set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Consider asking about the team's biggest challenges or upcoming projects.
