At a Glance
- Tasks: Conduct user research to shape digital services for the UK public.
- Company: Join a leading public sector organisation driving digital transformation.
- Benefits: Hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on user-centred design.
- Why this job: Make a real difference by improving services that impact citizens' lives.
- Qualifications: Experience in user research and collaboration with design teams.
The predicted salary is between 50000 - 60000 £ per year.
We are supporting a major UK public sector organisation undertaking large-scale digital transformation across citizen-facing services. They are seeking an experienced Senior User Researcher to join a multidisciplinary User-Centred Design (UCD) team, contributing to the delivery of high-quality, accessible digital services aligned to GDS standards. This role will focus on Discovery and Alpha phases, helping shape services that meet the needs of the UK public while supporting evidence-based decision-making across product and design teams.
You will work as part of a cross-functional UCD team alongside designers, product managers, and engineers to plan and deliver user research activities that inform service design and product direction. You will play a key role in ensuring services are grounded in real user needs, translating insights into actionable recommendations that drive service improvements.
Key Responsibilities:- Plan and conduct user research across Discovery and Alpha phases
- Work collaboratively within a multi-disciplinary UCD team
- Partner closely with Product Managers to shape service direction
- Design and execute appropriate research methodologies (qualitative and quantitative)
- Synthesise research findings into clear, actionable insights
Senior User Researcher in London employer: Experis IT
As a Senior User Researcher in London, you will be part of a dynamic and inclusive team dedicated to transforming public services through user-centred design. The company fosters a collaborative work culture that values innovation and professional growth, offering opportunities for continuous learning and development while making a meaningful impact on the lives of citizens. With a hybrid working model and a commitment to high-quality service delivery, this role provides a unique chance to contribute to significant digital transformation projects in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects. Make it easy for potential employers to see how you’ve made an impact in previous roles.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you a better chance of standing out.
We think you need these skills to ace Senior User Researcher in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior User Researcher role. Highlight your experience in user research, especially in Discovery and Alpha phases, and showcase any relevant projects that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about user-centred design and how your skills can contribute to the digital transformation efforts of the public sector. Keep it engaging and personal.
Showcase Your Methodologies:In your application, be sure to mention the research methodologies you’ve used in the past. Whether qualitative or quantitative, we want to see how you’ve applied these methods to inform service design and product direction.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Experis IT
✨Know Your User Research Methodologies
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss specific methodologies you've used in past projects, and how they contributed to shaping user-centred designs.
✨Showcase Your Collaborative Spirit
This role involves working closely with designers, product managers, and engineers. Prepare examples of how you've successfully collaborated in a multidisciplinary team, highlighting your communication skills and ability to integrate feedback.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe how you would approach certain user research challenges. Practise articulating your thought process and decision-making strategies clearly.
✨Align with GDS Standards
Familiarise yourself with the Government Digital Service (GDS) standards and principles. Be prepared to discuss how you can ensure that your research aligns with these standards to deliver high-quality, accessible digital services.
