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For Companies At a Glance
- Tasks: Be the hero of IT, solving queries and tackling technical challenges.
- Company: Join a high-performing Service Desk team supporting global customers.
- Benefits: Gain hands-on experience, career progression, and work in a prestigious environment.
- Why this job: Launch your IT career with real impact and fast professional growth.
- Qualifications: Proactive attitude; previous IT experience is a plus but not essential.
- Other info: Flexible shifts and a supportive, diverse team await you.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you’re an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. This isn’t just your standard "password reset" role. While you’ll be the first point of contact, you will also dive into 2nd-line technical responsibilities, giving you a broader scope of work and faster professional growth.
The Role
As a First Line Analyst, you are the face of IT. You’ll be part of a close-knit, supportive team, ensuring that technical issues are resolved swiftly and efficiently. Your day-to-day will involve:
- Being the Hero: Serving as the primary point of contact for all IT-related queries.
- Problem Solving: Accurately logging incidents and providing "First-Fix" resolutions whenever possible.
- Technical Growth: Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs.
- Excellence: Delivering top-tier customer service to maintain our "prestigious customer" standards.
What We Are Looking For
In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure.
Experience: Previous IT Service Desk experience is a plus, but not essential—full training is provided.
Skills: A basic understanding of hardware and software is advantageous.
Security: You must hold current Government SC Clearance to be considered for this site.
Flexibility: Comfort working in a rolling shift pattern (8am - 6pm) within a small, dedicated team.
Benefits
- Career Progression: Gain hands-on experience with 2nd-line technical tasks.
- Diverse Team: We welcome everyone, from career-starters to seasoned IT veterans.
- Prestigious Environment: Work on-site with a high-profile client in a professional, modern setting.
Ready to kickstart your next chapter in IT? If you have the right clearance and a "can-do" attitude, we want to hear from you.
IT Service Desk Analyst employer: Experis IT
Contact Detail:
Experis IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT Service Desk scenarios and practice your responses. Show them you’re not just about fixing problems but also about providing top-notch customer service.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your interest in being part of our awesome team. Let’s get you started on that IT journey!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! Share any personal projects or experiences that highlight your problem-solving skills and eagerness to learn. We love seeing candidates who are genuinely excited about the IT world.
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight relevant skills, even if they’re from different experiences. We want to see how your background can contribute to our team, so don’t be shy about showcasing your adaptability!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team at StudySmarter!
How to prepare for a job interview at Experis IT
✨Know Your Tech Basics
Brush up on your understanding of common hardware and software issues. Even if you’re not an expert, being able to discuss basic concepts will show your enthusiasm for the role and your willingness to learn.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past. Think about times when you provided quick fixes or resolved issues under pressure—these stories will highlight your ability to be the 'hero' they’re looking for.
✨Emphasise Your Customer Service Experience
Since delivering top-tier customer service is key, be ready to discuss your approach to handling customer queries. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Demonstrate a Can-Do Attitude
This role values attitude as much as aptitude. Be sure to convey your eagerness to learn and adapt. A positive mindset can set you apart from other candidates, so let that shine through during your interview!
