Field Engineer, Field Service Technician, Desktop Support
Field Engineer, Field Service Technician, Desktop Support

Field Engineer, Field Service Technician, Desktop Support

Full-Time 30000 - 42000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide on-site IT support and solve technical challenges for diverse customers.
  • Company: Join a dynamic team in a company that values innovation and customer satisfaction.
  • Benefits: Professional development opportunities, exposure to various technologies, and a supportive work environment.
  • Why this job: Make a real impact while working hands-on with cutting-edge IT solutions.
  • Qualifications: Customer-facing skills, technical certifications, and a full UK driving licence required.
  • Other info: Participate in 24/7 coverage and enjoy excellent career growth opportunities.

The predicted salary is between 30000 - 42000 Β£ per year.

We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we would love to hear from you.

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role.

Key responsibilities:
  • Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
  • Complete customer rebuilds and configuration to desk.
  • Assist other engineers in the delivery of service to our customers.
  • Cover site roles where required due to planned or unplanned absence.
  • Achieve the dynamic KPI targets set for your role.
  • Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details Real Time and gain full understanding of the customer's SLA requirements.
  • Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in Real Time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
  • Will be able to carry out IMAC projects with little supervision and lead as and when required.
  • Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
  • Carry out any other reasonable request from your line management.
  • Participate in 24/7 coverage via a rota system.
  • Work a certain amount of overtime when required to do so.
  • Practice 'Quick Win' processes.
  • Act as a mentor to other engineers when required.
  • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
  • Will maintain company assets to keep them in good working order and good general condition.
  • Be familiar with customer policies and processes where applicable.
Skills and experience:
  • Must always be professional and presentable.
  • Must have a full UK driving licence.
  • Must have excellent customer facing skills.
  • Will be required to be self-motivated with good organisational skills, and can work unsupervised.
  • Must possess or can obtain relevant technical certifications.
  • Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge/experience.
  • Must possess the ability to work at height and undertake varied manual handling activities.
  • Will display positive behaviours which support team productivity.
  • Must have a high standard of communication and inter-personal skills to support colleagues and team members.
Why Join Us?
  • Work with a supportive and skilled team across diverse client environments.
  • Gain exposure to a wide range of technologies and industries.
  • Opportunities for professional development and certification.
  • Be part of a company that values innovation, reliability, and customer satisfaction.

Field Engineer, Field Service Technician, Desktop Support employer: Experis IT

Join our dynamic team as a Desktop Support Engineer, where you'll thrive in a fast-paced environment while providing exceptional IT support across diverse customer locations. We pride ourselves on fostering a supportive work culture that encourages professional growth and offers opportunities for certification, all while valuing innovation and customer satisfaction. With a focus on teamwork and skill development, this role is perfect for those looking to make a meaningful impact in the tech industry.
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Contact Detail:

Experis IT Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Field Engineer, Field Service Technician, Desktop Support

✨Tip Number 1

Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your problem-solving skills and customer service experience, as these are key for roles like Desktop Support Engineer.

✨Tip Number 3

Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.

✨Tip Number 4

Stay updated on tech trends! Familiarise yourself with the latest hardware and software developments. This not only boosts your confidence but also makes you a more attractive candidate for technical roles.

We think you need these skills to ace Field Engineer, Field Service Technician, Desktop Support

Customer Service Skills
IT Hardware Support
IT Software Support
Advanced Diagnostics
PC Repair
Laptop Repair
Printer Repair
Server Support
Network Support
Configuration Skills
Communication Skills
Organisational Skills
Self-Motivation
Technical Certifications (CompTIA A+, CompTIA Server+)
Health and Safety Compliance

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights the skills and experiences that match the role of a Desktop Support Engineer. Use keywords from the job description to show we’re on the same page!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about IT support and how your proactive approach aligns with our customer-focused values at StudySmarter.

Show Off Your Technical Skills: Don’t hold back on showcasing your technical certifications and hands-on experience. We want to see how you’ve tackled challenges in the past and what tools you’re familiar with!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!

How to prepare for a job interview at Experis IT

✨Know Your Tech Inside Out

Make sure you brush up on your technical knowledge, especially around the hardware and software you'll be supporting. Be ready to discuss your experience with PCs, laptops, printers, and servers, as well as any relevant certifications like CompTIA A+ or Server+. This will show that you're not just familiar with the tech but can also troubleshoot effectively.

✨Demonstrate Customer Focus

Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and how you handle challenging situations. This will help the interviewers see that you’re proactive and customer-focused.

✨Be Ready for Real-Time Problem Solving

Expect to face some technical scenarios during the interview. Practice explaining your thought process when diagnosing issues or completing repairs. This will demonstrate your ability to think on your feet and manage your time effectively, which is crucial in a fast-paced environment.

✨Show Your Team Spirit

Collaboration is key in this role, so be prepared to discuss how you’ve worked with others in previous positions. Highlight any mentoring experiences or times when you’ve helped colleagues solve problems. This will show that you’re not just a lone wolf but someone who contributes positively to team dynamics.

Field Engineer, Field Service Technician, Desktop Support
Experis IT
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  • Field Engineer, Field Service Technician, Desktop Support

    Full-Time
    30000 - 42000 Β£ / year (est.)
  • E

    Experis IT

    50-100
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