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- Tasks: Lead functional analysis and design user-centred solutions using D365 CE.
- Company: Join a major UK organisation driving digital transformation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be at the forefront of a multi-year transformation with Microsoft Dynamics.
- Qualifications: Experience as a D365 CE Functional Consultant or Business Analyst required.
- Other info: Dynamic role with exposure to cutting-edge technologies and customer experience transformation.
The predicted salary is between 52000 - 78000 £ per year.
A major UK organisation undergoing a large-scale digital transformation is looking for a Dynamics 365 CE Functional Consultant to join its growing Technology function. This is a unique chance to influence how a modern enterprise leverages Microsoft Dynamics across its customer, operational, and service landscapes. You'll work closely with business stakeholders to shape requirements, design intuitive processes, and support the delivery of D365 capabilities across the organisation. This role sits at the heart of a multi-year transformation powered by Dynamics 365 and the Power Platform.
What You'll Be Doing
- Lead functional analysis, requirements gathering, and solution design across D365 CE.
- Champion a configuration-first approach and help define scalable, user-centred solutions.
- Produce functional documentation, user stories, and process mapping.
- Work closely with technical teams, designers, and product owners to deliver high-quality change.
- Support Agile delivery practices, sprint planning, backlog shaping, and acceptance criteria.
- Guide stakeholders on 'the art of the possible' within D365 CE and Power Platform.
- Provide functional support, testing guidance, and adoption support across project phases.
What You'll Bring
- Strong experience as a D365 CE Functional Consultant or Business Analyst.
- Hands-on configuration experience across D365 CE.
- Strong understanding of customer-facing processes and workflow optimisation.
- Ability to deliver functional specs, fit-gap analysis, and process design.
- Excellent stakeholder communication and workshop facilitation skills.
- Ability to work independently across multiple workstreams.
- Microsoft D365 or Power Platform certification (advantageous).
- Exposure to D365 F&O and broader Power Platform tooling is a bonus.
Nice-to-Have: Omnichannel & Contact Centre Specialisms
The following experience is not essential but would be highly advantageous, particularly as part of a wider customer-experience transformation:
- Knowledge of Customer Service Workspace and Omnichannel for Customer Service.
- Exposure to implementing or configuring Live Chat, Voice, Email, or Azure Communication Services (ACS).
- Experience supporting or integrating Teams Telephony within D365.
- Understanding of contact-centre operations, queue management, or digital engagement journeys.
- Familiarity with telephony systems and wider contact-centre technology landscapes.
- Experience with Power Platform (Power Apps/Power Automate) in a service environment.
- Aware of AI-enhanced features such as Copilot-powered insights or sentiment analysis.
These are not mandatory but would allow you to contribute to additional transformation work across customer service and contact-centre modernisation.
D365 CE Functional Consultant employer: Experis IT
Contact Detail:
Experis IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Functional Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to D365 CE. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your previous work with D365 CE. This will give potential employers a tangible sense of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace D365 CE Functional Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the D365 CE Functional Consultant role. Highlight your hands-on configuration experience and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Dynamics 365 and how you can contribute to our digital transformation. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Stakeholder Skills: Since this role involves working closely with business stakeholders, make sure to highlight your communication and workshop facilitation skills. Share examples of how you've successfully guided teams or clients in the past – we want to know how you can champion a configuration-first approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Experis IT
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CE. Understand its functionalities, especially around customer-facing processes and workflow optimisation. Be ready to discuss how you've used it in past roles and how you can apply that experience to the new position.
✨Showcase Your Stakeholder Skills
This role requires excellent communication and workshop facilitation skills. Prepare examples of how you've successfully engaged with stakeholders in previous projects. Think about times when you’ve gathered requirements or led discussions that shaped project outcomes.
✨Demonstrate Your Agile Mindset
Since the job involves Agile delivery practices, be prepared to talk about your experience with sprint planning and backlog shaping. Share specific instances where you contributed to Agile methodologies and how they improved project delivery.
✨Bring Your Problem-Solving A-Game
The ability to deliver functional specs and fit-gap analysis is crucial. Prepare to discuss challenges you've faced in previous roles and how you approached problem-solving. Highlight your configuration-first approach and how it led to user-centred solutions.
