At a Glance
- Tasks: Lead service operations and manage critical IT projects in a secure environment.
- Company: Reputable IT organisation with a focus on secure service delivery.
- Benefits: Competitive daily rate, opportunity for professional growth, and hands-on experience.
- Other info: Must be willing to undergo DV Clearance process.
- Why this job: Join a dynamic team and make a real impact in a secure setting.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 39600 - 55000 £ per year.
Location: Corsham
Duration: 6 months
Rate: up to £550 per day via an approved umbrella company
Must be willing and eligible to go through the DV Clearance process.
Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site.
What you'll be doing:
- Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments.
- Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs.
- Coordinate with the DD J3 Planned Outage cell on all service-impacting outages.
- Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels.
- Support the D&IS Front Door for all the projects service requests.
- Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests.
- Develop and support the projects processes aligned with DD, including CSRs and CSIs.
- Manage and update the projects Node tracker for all active nodes in near real-time.
- Attend key operational meetings to provide updates on the projects activities.
- Be ready to backfill the Service Desk Management Service during periods of absence.
What you'll bring:
- Proven experience in service delivery management.
- Strong communication and leadership skills.
- Ability to work in a fast-paced environment.
- Experience with ITSM tools.
DV Cleared Service Delivery Manager in Corsham employer: Experis IT
Join a leading organisation in the IT sector as a DV Cleared Service Delivery Manager in Corsham, where you will thrive in a dynamic and secure environment. Our company fosters a collaborative work culture that prioritises employee growth and development, offering unique opportunities to engage with critical services while enjoying competitive rates and comprehensive support throughout your career journey. Experience the satisfaction of making a meaningful impact in a role that values your expertise and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land DV Cleared Service Delivery Manager in Corsham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in roles similar to the DV Cleared Service Delivery Manager. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and how your skills can contribute to their goals. Practise common interview questions and tailor your answers to highlight your experience with service operations and ITSM tools like Remedy.
✨Tip Number 3
Showcase your communication skills! As a Service Operations Manager, you’ll need to lead customer communications and coordinate with various teams. During interviews, share examples of how you’ve successfully managed communications in past roles to demonstrate your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly helps us keep track of your application and gives you a better chance of landing that dream job!
We think you need these skills to ace DV Cleared Service Delivery Manager in Corsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight relevant experience and skills that match the job description, especially around service operations and ITSM tools.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your passion for service delivery and how your background aligns with our client's needs.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's relevant to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at Experis IT
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Manager, especially in relation to ITSM tools like Remedy. Brush up on your knowledge about service deployments and customer communications, as these will likely come up during the interview.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked with different teams in the past. Think of specific examples where you led communications or coordinated projects, and be ready to share how you handled challenges.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle service-impacting outages or manage operational meetings. Prepare some scenarios from your previous experience where you successfully navigated similar situations, highlighting your problem-solving skills.
✨Demonstrate Your Adaptability
Since you'll need to backfill the Service Desk Management Service, it's important to show that you're flexible and can adapt to changing circumstances. Share examples of times when you had to step into different roles or manage unexpected challenges.
