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- Tasks: Lead service delivery across multiple contracts and drive continual improvements.
- Company: Dynamic tech company focused on innovative service solutions.
- Benefits: Competitive day rate, travel opportunities, and professional growth.
- Other info: Exciting role with opportunities for career advancement and collaboration.
- Why this job: Make a real impact by enhancing service delivery and driving business growth.
- Qualifications: Experience in service management and strong leadership skills.
Location: Basingstoke with regular travel to London & Corsham
Duration: 6 Months
Day rate: £900 Inside IR35
Active DV clearance required
You will have the accountability of delivering efficiently across multiple customer contracts with an eye on incremental growth opportunities.
Key Accountabilities:
- Oversees the delivery of multiple services to the customer to deliver contracted service commitments & continual service improvements in line with contracted SLAs.
- Own the financials for all service P&L's and lead the Service Directors in regards financial governance and controls.
- Actively owns service risks, controls service costs & improves productivity for customer & Fujitsu & continually improve cost effectiveness for both customer and Fujitsu.
- In conjunction with the customer identify & define requirements for new services. Ensures such services are professionally introduced & accepted into service.
- Proactively manage internal and external suppliers in a service partnership as 'one service team'.
- Owns the continual improvement of Service Delivery standards & practices through the production and delivery of a Service Improvement Plan.
- Manages the service delivery team delivering to the customer, driving personal development and effectiveness of the individuals.
- Identify opportunities for new business and account growth.
- Work to develop new business within the account.
Service Delivery Director in Basingstoke employer: Experis IT
Contact Detail:
Experis IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Director in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities in service delivery. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its service delivery practices. Show them you understand their needs and how you can help improve their service standards. We want to see you shine!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Reach out directly to companies you’re interested in, even if they’re not advertising a position. Let them know you’re keen on contributing to their service delivery success.
✨Tip Number 4
Apply through our website for the best chance at landing the role. We’ve got all the resources you need to make your application stand out, so take advantage of it and let’s get you that Service Delivery Director position!
We think you need these skills to ace Service Delivery Director in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Director role. Highlight your experience in managing multiple contracts and improving service delivery, as these are key aspects of the job. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service improvements and managed financials in previous positions. We love a good story!
Showcase Your Leadership Skills: As a Service Delivery Director, you'll be leading teams and managing relationships. Make sure to highlight your leadership experience and how you've developed individuals in your past roles. We’re all about teamwork here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Experis IT
✨Know Your Numbers
As a Service Delivery Director, you'll need to be on top of financials. Brush up on your understanding of P&L statements and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you improved cost-effectiveness or drove productivity.
✨Showcase Your Leadership Skills
This role involves managing teams and driving personal development. Prepare to share stories about how you've led teams to success, tackled challenges, and fostered a culture of continuous improvement. Highlight any experience with mentoring or coaching team members.
✨Understand the Customer's Needs
You’ll be working closely with customers to identify and define new service requirements. Research the company’s current services and think about how you can add value. Be ready to discuss how you've previously aligned service delivery with customer expectations.
✨Emphasise Your Risk Management Experience
Managing service risks is crucial in this role. Prepare to talk about how you've identified, assessed, and mitigated risks in previous positions. Use specific examples to demonstrate your proactive approach to risk management and how it benefited the service delivery.