Administrator

Administrator/Customer Account Specialist
Location: Antsy Park, Coventry - Monday to Friday - 8am to 4:30pm
Length: Initially 6 months
Hourly Rate: £14 to 15

This position is key to supporting S&S in achieving key growth targets and contributing to the Sales Strategy for long term growth, including the responsibility for the key processes across a portfolio of customer accounts and the monitoring and reporting of sales metrics. This position will be located in Coventry.

Role Responsibilities

• Execute the MRO process in accordance with Customer Experience culture standards as part of the CX Service Team.
• Manage the administration for a portfolio of customers from induction to end including Contract Review, Quote generation, Order entry, Expedite enquires in line with Customer Experience standards and to achieve annual sales targets
• Manage Customer interactions via CRM system (Salesforce) and assist with CRM training across functions that impact the Customer Journey
• Contribute to the CX team at internal meetings as necessary and provide reports to wider management team as required with a focus on continuous improvement and business growth
• Ensure enquiries are answered in a timely manner and the execution of duties carried out
• Liaise with internal departments to ensure CX standards can be achieved including Shop Floor staff, Pricing, Planning, Stores, Shipping, Materials, Finance, Commercial
• Provide regular assistance to produce reports to the leadership team on sales metrics, opportunities and performance for month end reporting purposes
• Co-ordinate and expedite resources to successfully resolve customer enquiries.
• Assuring customer (internal & external) satisfaction throughout the life cycle of the various service enquiries received.

Skills & Knowledge

• Customer focused and capable of managing the internal processes for a portfolio of accounts while retaining focus of achieving annual sales targets
• Decisive and consistent
• High degree of attention to detail
• Strong sense of urgency & skills in prioritization
• Excellent verbal and written communication skills
• Well-organized, detail-oriented, and ability to multi-task
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
• Excellent communicator and team player
• Strong interpersonal and organizational skills

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