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For Companies At a Glance
- Tasks: Drive client engagement and generate new business through proactive outreach and solution selling.
- Company: Join Experis, a global leader in IT resourcing and managed services, part of ManpowerGroup.
- Benefits: Enjoy flexible working options, travel opportunities, and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team that empowers clients and drives meaningful change in the tech industry.
- Qualifications: B2B sales experience, strong communication skills, and a passion for client solutions are essential.
- Other info: Frequent travel required; embrace a culture of collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Client Services Manager
Reporting into the Director of Strategic Accounts
Flexible on location (Frequent travel is required for the position, with local office attendance)
About Experis
Experis is a global leader in IT professional resourcing and managed services. We empower organizations across the full lifecycle of technology adoption, providing flexible solutions that adapt to evolving technologies and skill demands. As part of the ManpowerGroup family of brands, we connect top talent with leading companies to drive business success.
As an Experis Client Services Manager, you will have:
A solution-oriented mindset with a passion for uncovering client challenges and packaging services that deliver measurable results. The drive to own your pipeline, combined with the resilience and energy to maintain high activity levels, will be key to your success. We also expect you to have outstanding communication skills, whether engaging senior decision-makers in target accounts or managing commercial negotiations that build long-term client partnerships.
- You will be commercially confident, with the ability to discuss product solutions with clients – with experience in payroll solutions, MSP frameworks, and associated digital or Tech-enabled services.
- A working understanding of resourcing and service delivery models is advantageous, as is familiarity with HR services such as direct recruitment and staffing.
- The ability to effectively manage both commercial and technical stakeholders will be essential to success in this role.
Key Responsibilities
- New business generation
- Identify, target, and engage prospects within your industry focus.
- Generate leads through proactive outbound activity, including calls, digital outreach.
- Secure and prepare high-quality client meetings.
Solution-led client engagement
- Conduct needs analysis to uncover client challenges and priorities.
- Apply challenger sales and solution selling methodologies.
- Position primary Experis products (xxx-MSP, PSL, Payroll) and cross-sell the Experis list of services.
Sales execution & pipeline management
- Build and maintain a healthy pipeline, while also managing your pipeline hygiene.
- Manage deals through all sales stages to close.
- Collaborate with technical SMEs and support teams.
Collaboration & market insight
- Understand and utilise the value of data led sales targeting (either self-generated or received)
- Share market intelligence and competitor insights.
- Work with Brand Services to drive a targeted GTM strategy (Marketing, Operations, Candidate Communities).
Experience/Skills Required
- B2B new business sales (hunter role).
- Proven record in achieving/exceeding sales targets.
- Experience selling MSP/PSL/payroll or recruitment services.
- Strong commercial management skills.
- High-energy, self-motivated, and KPI-driven.
- Stakeholder mapping skills; confident at engaging senior decision-makers.
- Strong CRM hygiene behaviours.
- Excellent proficiency in English (working language).
Preferred
- Knowledge of tech-enabled market.
- Understanding of HR services such as direct recruitment and staffing solutions.
- Familiarity with digital or Tech-enabled service delivery models.
- Experience negotiating with technical as well as commercial stakeholders.
At ManpowerGroup we\’re a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.
We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we\’re happy to talk about flexible working.
Client Services Manager employer: Experis Internal Talent
Contact Detail:
Experis Internal Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with the latest trends in MSP and payroll solutions. Understanding the current market landscape will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Network actively within the industry by attending relevant events or webinars. Building relationships with key stakeholders can provide valuable insights and open doors to new business opportunities that align with the Client Services Manager role.
✨Tip Number 3
Develop your communication skills, particularly in relation to engaging senior decision-makers. Practising how to present complex solutions in a clear and compelling way will be crucial for securing high-quality client meetings.
✨Tip Number 4
Stay organised and maintain a healthy pipeline by using CRM tools effectively. Regularly updating your pipeline hygiene will not only keep you on track but also demonstrate your professionalism and commitment to potential employers.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Client Services Manager position. Identify key responsibilities and required skills, such as experience in B2B sales and knowledge of payroll solutions, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in new business generation and client engagement. Use specific examples that demonstrate your ability to meet or exceed sales targets and manage stakeholder relationships.
Showcase Communication Skills: Since outstanding communication skills are crucial for this role, ensure your application reflects your ability to engage with senior decision-makers. Consider including examples of successful negotiations or presentations you've conducted.
Tailor Your Application: Customise your CV and cover letter to align with Experis's values and the specific requirements of the role. Mention your understanding of tech-enabled services and HR solutions, as well as your commitment to diversity and inclusion.
How to prepare for a job interview at Experis Internal Talent
✨Research the Company and Industry
Before your interview, take some time to understand Experis and its position in the IT resourcing market. Familiarise yourself with their services, especially MSP, PSL, and payroll solutions, as well as current industry trends. This knowledge will help you engage in meaningful conversations and demonstrate your genuine interest.
✨Prepare for Solution Selling Scenarios
Given the role's focus on solution-oriented client engagement, be ready to discuss how you would approach uncovering client challenges. Prepare examples from your past experiences where you successfully identified needs and provided tailored solutions, showcasing your problem-solving skills.
✨Demonstrate Strong Communication Skills
As a Client Services Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like service delivery models or commercial negotiations. Consider role-playing with a friend to refine your delivery.
✨Showcase Your Sales Achievements
Be prepared to discuss your track record in B2B sales, particularly in achieving or exceeding targets. Highlight specific examples of successful new business generation and how you managed your sales pipeline. This will illustrate your commercial confidence and ability to drive results.
