Programme Manager

Role Purpose To provide full-time, on-site programme leadership for the successful delivery of Microsoft Dynamics CRM implementation, ensuring cross-functional collaboration, proactive risk mitigation, and disciplined project execution. This leader will represent the companies interests, work closely with the Systems Integrator (SI), and ensure stakeholder confidence at all levels. Core Responsibilities Lead the programme from the client side, providing daily, hands-on ownership of delivery. Chair and coordinate SteerCo sessions, ensuring readiness, high-quality content, and strategic alignment. Scrutinise and challenge the SI\’s delivery plan, identify gaps, and hold them accountable for deliverables. Maintain a detailed programme action log, risk register, and delivery plan. Ensure project cadence and discipline-monitoring weekly outcomes, deadlines, and dependencies. Work closely with internal stakeholders and up to 20 internal team members, plus 5-6 SI contributors. Represent Business Stream professionally in front of C-level stakeholders, ensuring credibility is maintained. Oversee quality and consistency in all programme outputs (e.g., SteerCo packs). Collaborate with cross-functional teams across Customer Service, Sales, and Marketing as CRM phases roll out. Potentially act as a mentor to other project contributors or SMEs joining in future phases. <…