Application Duty Technician - Level 2/3 Support
Location: Hursley - on-site five days per week
Start date: ASAP
Requirement: Five years' continuous UK residency
The Opportunity
Support a one-of-a-kind National Critical Infrastructure system on a government project, working closely with the client, third-party suppliers and IBM delivery teams.
As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.
What You'll Be Doing
- Delivering Level 2/3 application support for a business-critical system.
- Investigating and diagnosing user incidents, taking issues through to resolution.
- Working with clients, third parties and IBM delivery teams to restore service and implement fixes.
- Using monitoring and event-management tools to identify and investigate service issues.
- Applying your technical knowledge across applications, databases and supporting technologies to maintain reliable live services.
What You'll Bring
Experience in application support or a comparable Level 2/3 technical support environment, with hands-on knowledge of:
- Netcool
- ServiceNow (SNOW)
- PowerShell
- SQL
- Oracle
- SolarWinds
You will take a logical approach to troubleshooting, communicate clearly with technical teams and customers, and be comfortable supporting services where availability is critical.
Desirable Experience
- AIX
- MQ
- AWS, particularly EC2 and VPC
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Application Duty Technician in Winchester employer: Experis Austria
Experis Austria is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, ensuring that our team members thrive in their careers while contributing to impactful projects in the oil and gas sector. Our hybrid work model promotes a healthy work-life balance, making it an ideal environment for those seeking meaningful and rewarding employment.
