At a Glance
- Tasks: Provide hands-on IT support to users, including VIPs and Executives.
- Company: Join a high-profile global customer account in Southampton.
- Benefits: Competitive daily rate, long-term contract, and professional growth opportunities.
- Other info: Dynamic onsite environment with a focus on customer service.
- Why this job: Make a real impact by supporting a major global organisation.
- Qualifications: Experience in deskside support, Windows 11, and Microsoft Office 365.
The predicted salary is between 38250 - 46750 £ per year.
Location: Southampton, fully onsite
Rate: Up to £200 per day
Contract: Contractor, ASAP start until 31 December 2027
Working Pattern: Monday to Friday, 8-hour shift including 30-minute break, covering site hours between 08:00 and 18:00
The Role
We are looking for a personable and technically capable Deskside Support Engineer to join a high-profile global customer account, supporting our client at their R&D Head Office in Southampton. Working as part of the onsite TechDeck team, you will provide hands‑on IT support to end users across the business, including VIPs, Executives and Senior Management. This is a customer-facing position where excellent communication, professionalism and the ability to build strong relationships are just as important as technical capability. You will be responsible for managing incidents, service requests and planned changes through to resolution, as well as providing Smart Hands support and day-to‑day deskside assistance.
Key Responsibilities
- Provide onsite deskside and TechDeck support to users across the business
- Manage fault calls, incidents and service requests through to successful resolution
- Take ownership of more complex technical issues and manage cases end-to-end
- Build and configure PCs and laptops, including Windows 11 operating system configuration
- Support Microsoft Office 365 environments
- Carry out Active Directory administration
- Undertake basic hardware diagnostics and repairs
- Provide Smart Hands support where required
- Manage and maintain IT assets and associated records
- Create and maintain clear technical and support documentation
- Deliver a high-quality service to VIPs, Executives, Senior Management and their support teams
- Support project activities where required
- Provide AV support or develop capability in this area
- Occasionally support offsite or out-of-hours activities where required
Essential Skills & Experience
- Strong deskside / desktop support experience
- Experience supporting Windows 11
- Good working knowledge of Microsoft Office 365
- Experience with Active Directory administration
- Experience using ServiceNow (S-NOW) or a similar ITSM platform
- PC and laptop build/configuration experience
- Asset management experience
- Strong documentation skills
- Excellent organisational and administrative abilities
- Excellent attention to detail
- Confident troubleshooting and resolving technical issues independently
- Ability to take ownership of incidents from initial contact through to resolution
Person Specification
- Highly personable, professional and customer-focused
- Confident communicating with stakeholders at all levels
- Comfortable supporting VIP and Executive-level users
- Able to represent both the customer and service provider to a consistently high standard
- Proactive and able to take ownership of issues
- Organised, dependable and detail-oriented
- Comfortable working in a busy, fully onsite environment
Desirable
- Previous experience providing AV support
- Alternatively, a willingness and enthusiasm to develop AV support skills
This is a great opportunity for an experienced Deskside Support Engineer who enjoys working in a highly customer-facing environment and wants to join a long-term assignment supporting a major global organisation.
Onsite Technical Services employer: Experis Austria
Experis Austria is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, ensuring that our team members thrive in their careers while contributing to impactful projects in the oil and gas sector. Our hybrid work model promotes a healthy work-life balance, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Technical Services
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Experis Austria that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Onsite Technical Services
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Experis Austria, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Experis Austria can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Experis Austria will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Experis Austria
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Experis Austria. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Experis Austria.
