At a Glance
- Tasks: Manage technical support delivery and coordinate critical incidents for enterprise clients.
- Company: Leading global technology organisation with a focus on innovation.
- Benefits: Hybrid working, competitive contract rate, and opportunities for professional growth.
- Other info: Ideal for those seeking to enhance their career in a global tech environment.
- Why this job: Join a dynamic team and make a real impact in service delivery for top clients.
- Qualifications: 5+ years in technical service delivery with SC clearance and strong networking knowledge.
The predicted salary is between 60750 - 74250 £ per year.
- SC Cleared Technical Service Delivery Manager | London Hybrid | 6 Month Contract
- I'm recruiting for an experienced
Technical Service Delivery Manager / High Touch Operations Manager to join a leading global technology organisation on an initial 6 month contract.
This is a customer facing role supporting strategic enterprise clients, ensuring the effective delivery of technical support services, coordinating critical incidents and driving continuous service improvement.
The opportunity
- Location: London hybrid, occasional onsite attendance
- Contract: Initially 6 months
- Start: ASAP
- Security clearance: Current, active SC clearance essential
Key responsibilities
- Manage the delivery of technical support and operational services for strategic enterprise customers.
- Act as the primary escalation point for critical incidents, coordinating technical teams to ensure timely resolution.
- Build and maintain strong relationships with customer operational teams and senior stakeholders.
- Oversee incident management, root cause analysis and post incident reviews.
- Monitor service performance, SLAs, KPIs and outstanding support cases.
- Lead operational service reviews and contribute to Quarterly Business Reviews.
- Identify opportunities to improve service availability, operational efficiency and customer satisfaction.
- Coordinate internal technical specialists and support resources to meet customer requirements.
- Provide regular operational reporting and stakeholder updates.
- Current, active SC security clearance.
- At least 5 years of relevant experience in technical service delivery, IT operations or service management.
- Strong knowledge of enterprise networking technologies and infrastructure.
- Proven experience managing major incidents, technical escalations and service delivery.
- Excellent customer relationship management and stakeholder communication skills.
- Experience working within an ITIL or ITSM environment.
- CCNA or equivalent relevant technical certification or knowledge.
- Ability to attend a London office when required.
- Previous experience within a global technology vendor, managed services provider or systems integrator.
- Public sector, government or defence customer experience.
- ITIL certification and a background in continuous service improvement.
This is an excellent opportunity for an established Service Delivery Manager, Technical Service
Manager or Network Operations professional looking to support complex enterprise customers within a global technology environment.
Senior Service Delivery Manager in London employer: Experis Austria
Experis Austria is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, ensuring that our team members thrive in their careers while contributing to impactful projects in the oil and gas sector. Our hybrid work model promotes a healthy work-life balance, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Experis Austria that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Senior Service Delivery Manager in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Experis Austria, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Experis Austria can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Experis Austria will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Experis Austria
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Experis Austria. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Experis Austria.
