Job Title: 1st Line OSM Contact Centre Agent
Location: Central London
Duration: Six months initial, with potential for extension
Rate: Up to £430 per day via an approved umbrella company
Shift Pattern: 24/7 rota (12-hour shifts: 7am - 7pm & 7pm - 7am)
Must be willing and eligible to go through DV clearance process
Our client, a reputable organisation, is hiring for a dedicated 1st Line OSM Contact Centre Agent to join their Service Desk team. This is an exciting opportunity to support a high-profile user community, ensuring the smooth operation of critical IT services.
What you'll be doing:
- Providing technical support to end users across multiple products and systems, including Microsoft, networks, and applications
- Logging incidents and managing queries via incident management tools
- Developing an understanding of customer environments to deliver tailored support
- Following established processes, documenting actions, and suggesting improvements
- Diagnosing issues, escalating complex problems, and maintaining service levels
- Collaborating effectively with team members and stakeholders to resolve issues promptly
- Continuously updating your technical knowledge to support evolving business needs.
What you'll bring:
- Strong problem-solving skills with the ability to work under pressure
- Experience supporting Windows Server environments, including Active Directory, DNS, and Group Policy
- Familiarity with backup solutions like Veritas NetBackup and VMware technologies
- Good understanding of user account management and basic network troubleshooting
- Excellent communication skills and a proactive approach
- Ability to work on a 24/7 shift rota
Desired Skills:
- Knowledge of Windows Server 2012/2019, Windows 11 VDI, Horizon Brokers, Veeam, and HCI solutions
- Experience with Oracle/SQL, Exchange 2013, and server infrastructure
- Familiarity with VMware, Open VMS, and IDAM systems
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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DV Cleared 1st Line OSM Contact Centre Agent in London employer: Experis Austria
Experis Austria is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, ensuring that our team members thrive in their careers while contributing to impactful projects in the oil and gas sector. Our hybrid work model promotes a healthy work-life balance, making it an ideal environment for those seeking meaningful and rewarding employment.
