Business Analyst - Website Operating Model
3-Month Initial Contract | Likely Extensions | Inside IR35 | Mostly Remote
We are seeking an experienced Business Analyst to support a major digital transformation programme focused on defining and enhancing a Website Operating Model. This role will play a key part in understanding current processes, identifying improvement opportunities, and delivering a range of critical discovery and analysis outputs.
This opportunity is ideal for a Business Analyst with strong experience across website projects, digital operating models, customer journey mapping, and BPMN process modelling.
Key Skills & Experience
Essential:
- Proven experience as a Business Analyst on Website Operating Model projects
- Strong BPMN process modelling experience
- Requirements elicitation and documentation, including:
- Functional requirements
- Non-functional requirements
- Excellent stakeholder management and workshop facilitation skills
- Experience documenting and analysing current-state and future-state processes
- Experience working on website builds, website transformation projects, or digital operating models
- Strong analytical and communication skills
Key Deliverables
You will be responsible for producing and supporting the following outputs:
- BPMN process maps
- Website journey inventory
- Website analytics findings and insights
- High‑level requirements catalogue
- Functional and non‑functional requirement themes
- Current‑state customer journey maps
- Future‑state customer journey maps
- Stakeholder workshop outputs
- Prioritisation recommendations
- Discovery findings and recommendations report
Desirable Experience
- Utilities or water industry experience
- Experience working within large‑scale enterprise digital transformation programmes
- Knowledge of website governance and operating models
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Business Analyst in Huntingdon employer: Experis Austria
Experis Austria is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, ensuring that our team members thrive in their careers while contributing to impactful projects in the oil and gas sector. Our hybrid work model promotes a healthy work-life balance, making it an ideal environment for those seeking meaningful and rewarding employment.
