Job Title: DV Cleared 2nd Line System Administrator
Location: Basingstoke (5 days customer site, weekly rotating shifts) Shift (0700 - 1500 and 1100 - 1900 on a Weekly Rotating Pattern
Duration: Until 31/05/2027 with possible extension
Rate: Up to £430 per day via an approved umbrella company
Must be willing and eligible to go though the DV clearance process
Join a small, dynamic engineering team supporting a high-level government account where reliability, security and customer care matter. This is a contract role offering the chance to work in a fast-moving environment, explore new technologies, and help build a better service-within a secure setting.
What you'll be doing:
- Monitor systems using event management tooling and respond to incidents through the incident process
- Triage, investigate and resolve 2nd-line tickets within agreed SLAs, keeping ticket hygiene and documentation spot on
- Escalate appropriately via the service management team when issues need further support
- Contribute to knowledge articles and SOPs, supporting continuous improvement and "shift-left" thinking
- Apply a logical troubleshooting approach in a changing, customer-facing environment
- Help maintain operational integrity by supporting agreed change/release and security processes
- Where needed, support Windows-focused infrastructure tasks across VMware-hosted environments
What you'll bring:
- Strong incident and request management mindset-investigate, resolve, and document clearly
- Proactive, organised working style with a customer-service focus
- Confidence working in secure or highly regulated environments (DV clearance required)
- Familiarity with event management tooling (e.g. SCOM / SolarWinds)
- Knowledge of VMware vCenter and experience supporting Windows infrastructure (VMware-hosted)
- Ability to troubleshoot effectively, communicate updates, and work well as part of a wider engineering team
- Scripting ability (PowerShell or similar) is beneficial
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DV Cleared 2nd Line System Administrator in Basingstoke employer: Experis Austria
Experis Austria is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, ensuring that our team members thrive in their careers while contributing to impactful projects in the oil and gas sector. Our hybrid work model promotes a healthy work-life balance, making it an ideal environment for those seeking meaningful and rewarding employment.
