Overview
Wise is a global technology company building the best way to move and manage the world’s money. The Contact Automation team in London develops an intelligent system to power an automated Wise Assistant. This system answers most customer questions within the chat interface and supports agents with complex issues.
Responsibilities
- Own the design and evolution of evaluation frameworks for LLM-based systems both offline and online.
- Build and scale A/B testing to measure real customer impact and guide product decisions.
- Analyse conversation data to uncover opportunities and collaborate with product, engineering and design teams to shape the assistant’s behaviour.
London, United Kingdom On-site Wise Lead Data Scientist – Contact Automation employer: Experimentation Jobs
Fyxer is an exceptional employer that fosters a dynamic work culture where innovation and autonomy are at the forefront. With rapid growth and a focus on applied AI, employees have unique opportunities for professional development and to make a significant impact in a fast-paced environment. Located in London, the company offers a collaborative atmosphere where team members can thrive and contribute to groundbreaking solutions in the tech industry.
