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- Tasks: Welcome guests, manage check-ins/outs, and provide top-notch customer service.
- Company: Henrietta Hotel, a stylish retreat in Covent Garden with a vibrant atmosphere.
- Benefits: Flexible part-time hours, training opportunities, and staff discounts.
- Other info: Opportunities for career growth and potential relocation to international venues.
- Why this job: Join a dynamic team and gain valuable experience in the hospitality industry.
- Qualifications: Great communication skills, attention to detail, and a friendly attitude.
The predicted salary is between 12 - 15 £ per hour.
Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign.
DUTIES AND RESPONSIBILITIES
- Greet and assist all guests as soon as they come in.
- Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
- Respond to all guest questions and requests, offering a personalised service adapted to each request.
- Ensure that a high level of customer service is always provided, respecting our quality standards.
- In coordination with the Front Office Manager, deal with customer complaints.
- Ensure good communication and coordination between the hotel’s departments (Housekeeping, and F&B).
- Coordinate security at the front desk to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.
- Participate in the management of the hotel’s switchboard, inform customers, and redirect calls.
- Participate in the management of the hotel’s general mailbox by replying and redirecting emails.
- Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
- Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
- Ensure all equipment of the department is kept clean and in good working condition.
ABOUT YOU
A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:
- Social, engaging and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Be well spoken with excellent communication skills.
- Knowledge as well as abilities in other languages would be beneficial.
- Attention to details and customer needs.
- Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
Part Time Hotel Receptionist employer: Experimental Group
Contact Detail:
Experimental Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Hotel Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Henrietta Hotel's unique offerings and its Parisian-inspired menu. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist, like handling check-ins or dealing with guest complaints. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the application process and what it’s really like to work at Henrietta. They might even give you a heads-up about upcoming openings!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight how your skills match the specific needs of the hotel.
We think you need these skills to ace Part Time Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and engaging. Remember, we’re looking for someone who can connect with our guests just as much as they can with us.
Tailor Your Application: Make sure to tailor your application to the role of Hotel Receptionist. Highlight any relevant experience or skills that match the job description, like your customer service skills or familiarity with hotel management systems. This shows us you’ve done your homework!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points for your skills and experiences if it helps. We appreciate a well-structured application that’s easy to read – it makes our job easier too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Henrietta Hotel!
How to prepare for a job interview at Experimental Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Henrietta Hotel. Familiarise yourself with its history, the recent changes under chef Jackson Boxer, and the unique offerings of the restaurant. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a hotel receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Practice Your Communication Skills
Since the role requires excellent communication, practice speaking clearly and confidently about your experiences. You might even want to rehearse common interview questions with a friend or family member to ensure you articulate your thoughts well during the actual interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the hotel's standards. A polished appearance will not only boost your confidence but also signal to the interviewers that you understand the importance of presentation in the industry.