At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide top-notch customer service.
- Company: Henrietta Hotel, a stylish retreat in Covent Garden with a vibrant atmosphere.
- Benefits: Personalised training, staff discounts, and opportunities for international mobility.
- Other info: Flexible part-time role with potential for career growth.
- Why this job: Join a dynamic team and gain valuable experience in the hospitality industry.
- Qualifications: Great communication skills, social personality, and attention to detail.
The predicted salary is between 12 - 15 £ per hour.
Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign.
Contract: Part-Time (3 days a week)
DUTIES AND RESPONSIBILITIES- Greet and assist all guests as soon as they come in.
- Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
- Respond to all guest questions and requests, offering a personalised service adapted to each request.
- Ensure that a high level of customer service is always provided, respecting our quality standards.
- In coordination with the Front Office Manager, deal with customer complaints.
- Ensure good communication and coordination between the hotel's departments (Housekeeping, and F&B).
- Coordinate security at the front desk to maintain a high level of safety for all our guests, goods and material, including key inventory and guests’ belongings.
- Participate in the management of the hotel’s switchboard, inform customers, and redirect calls.
- Participate in the management of the hotel's general mailbox by replying and redirecting emails.
- Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
- Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
- Ensure all equipment of the department is kept clean and in good working condition.
- A Hotel Receptionist is always working on behalf of our guests and working with other team members.
- To successfully fill this role, you should maintain the attitude and skills that follow:
- Social, engaging and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Be well spoken with excellent communication skills.
- Knowledge as well as abilities in other languages would be beneficial.
- Attention to details and customer needs.
- Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
Part Time Hotel Receptionist in London employer: Experimental Group
Henrietta Hotel is an exceptional employer located in the vibrant heart of Covent Garden, offering a unique blend of personalised training and career development opportunities. With a commitment to fostering a supportive work culture, employees enjoy the chance for inner company mobility across our stunning venues in Europe, alongside attractive staff discounts and benefits. Join us to be part of a dynamic team that values your growth and well-being while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Henrietta's unique offerings, from the restaurant's menu to the services provided. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family, like handling guest complaints or providing information. This will help you feel more confident during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects the hotel's vibe—smart casual is usually a safe bet. You'll want to look professional while still fitting in with the hotel's atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Henrietta team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Part Time Hotel Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel. A friendly tone can go a long way in making your application stand out.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on customer service roles or any hospitality experience you have. We love seeing how your skills align with what we’re looking for!
Be Specific in Your Cover Letter:In your cover letter, be specific about why you want to work at Henrietta Hotel. Mention our unique offerings, like the Parisian-inspired menu or the vibrant location in Covent Garden. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands directly. Plus, it shows you’re tech-savvy and ready to embrace our digital world!
How to prepare for a job interview at Experimental Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Henrietta Hotel. Familiarise yourself with its history, the restaurant's new offerings by Jackson Boxer, and the overall vibe of Covent Garden. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their unique atmosphere.
✨Showcase Your Customer Service Skills
As a hotel receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively. Highlighting these moments will demonstrate your ability to provide the personalised service that Henrietta Hotel prides itself on.
✨Practice Your Communication Skills
Since the role requires excellent communication, practice speaking clearly and confidently about your experiences. You might even want to rehearse common interview questions with a friend. Being well-spoken will help you convey your enthusiasm and professionalism during the interview.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult guest or coordinating with other departments. Think of scenarios where you demonstrated flexibility and problem-solving skills. This will show that you're prepared to handle the dynamic environment of a hotel reception.
