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- Tasks: Assist the General Manager in daily operations and ensure guest satisfaction.
- Company: Cowley Manor is a luxury boutique hotel set in the stunning Cotswolds.
- Benefits: Enjoy staff discounts, a pension scheme, and opportunities for international mobility.
- Why this job: Join a dynamic team and develop your career in a renowned hotel with a focus on excellence.
- Qualifications: Experience in a similar role, excellent communication skills, and a passion for hospitality.
- Other info: Receive personalised training and participate in weekly masterclasses to enhance your skills.
The predicted salary is between 30000 - 42000 £ per year.
Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
We are looking for an Assistant Hotel Manager to join and challenge our dynamic team! You will be responsible for various operational matters and support the General Manager in their daily tasks. Together, you will lead and coordinate the hotel's activities with a special focus on guest and team satisfaction. In the absence of the General Manager, you will be responsible for the smooth running of the hotel, decision making and the application of group standards.
DUTIES AND RESPONSIBILITIES- Operational Supervision: Propose rapid and well-thought-out solutions in the event of unforeseen circumstances. Ensure good communication between departments, delegate tasks to managers and follow up. Ensure adherence to group policies and established operating procedures. Participate in weekly meetings with the Front Office Manager, Reservation Manager, and the Housekeeping Manager to review team and operational matters. Train team on Opera. Ensure good functioning of the hotel, being proactive on maintenance, and main contact for maintenance manager. Assist teams of each department as needed such as covering reception and overseeing Housekeeping when the Housekeeping Manager is off. Participate in all partner or supplier meetings and weekly meetings with Hotel HODs. Assist GM in overall financial budgets and targets including cost control and optimisation measures, P&L and revenue meetings. Review rotas alongside GM, ensuring they adhere to budget and business needs. Participate in weekly Duty Management Rota.
- Guest Experience: Ensure the services delivered are always in line with the Experimental's standards. In cooperation with the General Manager, handle and provide adequate solutions to complaints, team issues, and general hotel issues. Monitor guests' feedback on all platforms, share them with the team and implement actions. Help support FOM with any guest issues.
- Human Resources Supervision: In coordination with the General Manager: Communicate all HR and operational needs to the People Team. Support in the recruitment of hotel staff, review JDs, conduct regular training, and review staff hours as needed. Communicate all the HR information needed to the People Team and complete all required paperwork. Support and coordinate the on-site inductions. Participate in the creation of a positive work environment, ensuring high employee engagement and optimising employee retention. Work to resolve staff complaints, support the team in resolving disputes.
- Reporting & Admin: Support the General Manager with admin tasks and Health & Safety compliance. Participate in the admin tasks such as regular reporting, management of inventory, orders, and purchases. Be the link between the operations and the accounting department to ensure the processes are respected. Be responsible for all cash-related tasks.
- Experience in a similar role within a comparable venue.
- Excellent organisational and leadership skills.
- Be well spoken with excellent communication skills.
- Attention to details and customer needs.
- Social, engaging, and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Knowledge as well as abilities in other languages would be beneficial.
- Proof of eligibility to work in the UK.
Whether you're looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
- Pension scheme.
Assistant Hotel Manager employer: Experimental Group
Contact Detail:
Experimental Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager
✨Tip Number 1
Familiarise yourself with Cowley Manor's unique offerings and guest experience. Understanding the hotel's brand and what sets it apart will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Cowley Manor. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your leadership and problem-solving skills. Highlighting relevant scenarios will show that you're ready to handle the responsibilities of an Assistant Hotel Manager.
✨Tip Number 4
Stay updated on hospitality trends and customer service best practices. Being knowledgeable about the latest industry standards will demonstrate your commitment to excellence and your ability to enhance guest satisfaction.
We think you need these skills to ace Assistant Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or similar roles. Emphasise your organisational and leadership skills, as well as any specific achievements that demonstrate your ability to enhance guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Cowley Manor's values. Mention how your skills align with the responsibilities outlined in the job description, particularly in operational supervision and guest experience.
Highlight Relevant Experience: In your application, focus on past experiences that relate directly to the duties of an Assistant Hotel Manager. Discuss any previous roles where you managed teams, handled guest complaints, or contributed to financial targets.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with teams and guests in previous positions. This could include resolving conflicts or ensuring smooth operations between departments.
How to prepare for a job interview at Experimental Group
✨Showcase Your Leadership Skills
As an Assistant Hotel Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully led a team in the past, handled conflicts, or improved team dynamics.
✨Understand the Guest Experience
Familiarise yourself with the importance of guest satisfaction in the hospitality industry. Be ready to discuss how you would handle guest complaints and ensure that services meet high standards, as this is crucial for the role.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills. Prepare to discuss your experience with managing schedules, budgets, and operational tasks. Mention any tools or systems you've used to stay organised and efficient.
✨Demonstrate Flexibility and Problem-Solving
In hospitality, situations can change rapidly. Be ready to provide examples of how you've adapted to unexpected challenges in previous roles and how you approach problem-solving in a fast-paced environment.
