At a Glance
- Tasks: Assist in the daily operations of our charity shop and support customers.
- Company: A compassionate charity dedicated to supporting children with life-limiting conditions.
- Benefits: Gain valuable experience, meet new friends, and develop your skills.
- Other info: Flexible one four-hour shift per week, perfect for students.
- Why this job: Make a real difference while having fun and connecting with others.
- Qualifications: No specific qualifications needed, just a passion for helping others.
Shooting Star Children’s Hospices is a leading children’s hospice charity caring for babies, children and young people with life limiting conditions and their families. Our bespoke support is free of charge and available 365 days of the year. The supplementary support to our paid staff that our volunteers offer ensures the best experience for our supported families. The hospice recognises and values the unique contribution volunteers make.
Role purpose
This Volunteer role is required to assist the Manager with the day to day running of the SSCH shops. The role requires enthusiasm and to be a team player. Working in the shops is vital to the fundraising of the charity, it can also be fun and great way to make friends and learn new skills.
Duties and key responsibilities
- Processing and pricing donations
- Making customers feel welcome, with a greeting, a smile and a thank you, even if they haven’t purchased anything.
- Exceptional customer service in these tricky times will help to make SSCH shops stand out and reassure our customers we are a safe and happy place to shop
- We encourage you to wear a face mask, but this is not a legal requirement. If you are, please try and smile and get eye contact and welcome our customers.
- Operating the till – Once you are trained and happy to do so.
- Please wipe POS down regularly with disposable wipes
- Assisting with displays
- Steaming and displaying clothing – we recommend you use gloves, and if possible open the back door to ensure a flow of air
- Housekeeping of shop – regular cleaning, and wiping down of surfaces and displays, rails etc. Occasional hoovering and mopping.
Essential Skills and experience
- Energetic and proactive
- Ability to get on with people and work in a team.
- A good dose of common sense
- Mondays to Sundays either in the morning, afternoons or across the lunch period – availability to be chatted through with manager at interview.
Values and behaviours
As a charitable organisation our ambition is to see highly professional services which place life-limited children and their families at the heart of everything we do. To achieve this ambition we require all of our volunteers to share our common values and display behaviours that enable us to deliver our goal.
Our organisational values are:
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Volunteer Retail Assistants in Guildford employer: Experienceguildford
As a Volunteer Retail Assistant with our charity, you will be part of a compassionate team dedicated to making a difference in the lives of children with life-limiting conditions. Our welcoming work culture fosters community spirit and personal growth, offering you the chance to develop valuable skills while connecting with like-minded individuals. Join us in a fulfilling role that not only supports a noble cause but also enriches your own life through meaningful interactions and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Retail Assistants in Guildford
✨Tip Number 1
Get to know the charity's mission! When you understand what we stand for, it’ll shine through in your conversations. This passion can really set you apart from other candidates.
✨Tip Number 2
Network like a pro! Chat with current volunteers or staff at our shops. They can give you insider tips and maybe even put in a good word for you. Plus, it’s a great way to make connections!
✨Tip Number 3
Be proactive! Don’t just wait for opportunities to come to you. Visit our shops, introduce yourself, and express your interest in volunteering. Showing initiative can really impress us!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of us. Plus, you’ll find all the info you need about the role and how you can contribute to our cause.
We think you need these skills to ace Volunteer Retail Assistants in Guildford
Some tips for your application 🫡
Show Your Passion:When writing your application, let us know why you're excited about volunteering with us. Share your passion for helping children and families, and how you believe our charity makes a difference.
Highlight Relevant Skills:Think about any skills or experiences that relate to retail or customer service. Whether it's previous volunteer work or just being a friendly face, make sure to mention it in your application!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A bit of humour or a personal touch can go a long way in making your application stand out.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and get back to you quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Experienceguildford
✨Know the Charity's Mission
Before your interview, take some time to understand the charity's mission and values. This will not only help you answer questions more effectively but also show your genuine interest in supporting children with life-limiting conditions.
✨Show Your Customer Service Skills
Since you'll be helping customers, think of examples from your past experiences where you've provided excellent customer service. Be ready to share these stories during the interview to demonstrate your ability to connect with people.
✨Be Ready to Discuss Teamwork
Volunteering is all about collaboration. Prepare to talk about times when you've worked as part of a team. Highlight how you supported others and contributed to a positive environment, which is crucial for a role that involves assisting the shop manager.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's community involvement or how volunteers can make a difference. This shows your enthusiasm and commitment to the role.
