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- Tasks: Assist in running our charity shops and provide exceptional customer service.
- Company: Shooting Star Children’s Hospices, a leading children’s hospice charity.
- Benefits: Gain valuable experience, make friends, and contribute to a meaningful cause.
- Other info: Flexible hours available, with opportunities for personal growth.
- Why this job: Make a real difference while having fun and learning new skills.
- Qualifications: Energetic, proactive, and a team player with good common sense.
Shooting Star Children’s Hospices is a leading children’s hospice charity caring for babies, children and young people with life limiting conditions and their families. Our bespoke support is free of charge and available 365 days of the year. The supplementary support to our paid staff that our volunteers offer ensures the best experience for our supported families. The hospice recognises and values the unique contribution volunteers make.
Role purpose
This Volunteer role is required to assist the Manager with the day to day running of the SSCH shops. The role requires enthusiasm and to be a team player. Working in the shops is vital to the fundraising of the charity, it can also be fun and a great way to make friends and learn new skills.
Duties and key responsibilities
- Processing and pricing donations
- Making customers feel welcome, with a greeting, a smile and a thank you, even if they haven’t purchased anything.
- Exceptional customer service in these tricky times will help to make SSCH shops stand out and reassure our customers we are a safe and happy place to shop.
- Operating the till – Once you are trained and happy to do so. Please wipe POS down regularly with disposable wipes.
- Assisting with displays
- Steaming and displaying clothing – we recommend you use gloves, and if possible open the back door to ensure a flow of air.
- Housekeeping of shop – regular cleaning, and wiping down of surfaces and displays, rails etc. Occasional hoovering and mopping.
Essential Skills and experience
- Energetic and proactive
- Ability to get on with people and work in a team.
- A good dose of common sense
- Availability to work Mondays to Sundays either in the morning, afternoons or across the lunch period – to be chatted through with manager at interview.
Values and behaviours
As a charitable organisation our ambition is to see highly professional services which place life-limited children and their families at the heart of everything we do. To achieve this ambition we require all of our volunteers to share our common values and display behaviours that enable us to deliver our goal. Our organisational values are:
- Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
- Respect – We will treat each other with the utmost respect.
- Integrity – We will be open, honest and transparent in all that we do.
- Diversity – We will respect individuality and ensure inclusion and fairness to all.
- Excellence – We will strive for excellence in all that we do.
Volunteer Retail Assistants in Surrey employer: Experienceguildford
Contact Detail:
Experienceguildford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Retail Assistants in Surrey
✨Tip Number 1
Get to know the charity! Research Shooting Star Children’s Hospices and understand their mission. This will help you connect with the team during your interview and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers feel welcome, think of ways you can demonstrate your enthusiasm and friendliness. Maybe even role-play with a friend to get comfortable with greetings and interactions.
✨Tip Number 3
Be flexible with your availability! The more open you are about when you can volunteer, the better your chances of landing the role. Make sure to communicate your availability clearly during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to jump into the digital age of volunteering!
We think you need these skills to ace Volunteer Retail Assistants in Surrey
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping others shine through. We want to see that you’re excited about the role and ready to contribute to our mission at Shooting Star Children’s Hospices.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Volunteer Retail Assistant. We love seeing how you can bring your unique flair to our team!
Be Personable: Remember, we’re looking for team players who can connect with our customers. Use a friendly tone in your application to show us that you’re approachable and ready to make a positive impact in our shops.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this rewarding journey with us.
How to prepare for a job interview at Experienceguildford
✨Know the Charity Inside Out
Before your interview, take some time to research Shooting Star Children’s Hospices. Understand their mission, values, and the impact they have on families. This will not only show your genuine interest but also help you align your answers with their goals.
✨Show Your Enthusiasm
This role requires a good dose of energy and enthusiasm. During the interview, express your passion for helping others and your excitement about being part of a team that makes a difference. Share any relevant experiences that highlight your proactive nature.
✨Demonstrate Customer Service Skills
Exceptional customer service is key in this role. Be prepared to discuss how you would make customers feel welcome and valued. Think of examples from past experiences where you went above and beyond to assist someone, even if it was just a friendly smile or greeting.
✨Be Ready to Discuss Availability
Since the role requires flexibility, be clear about your availability during the interview. Consider your schedule and be honest about when you can commit to volunteering. This shows that you are serious about the role and willing to work as part of the team.