At a Glance
- Tasks: Lead a dynamic team, drive sales, and create memorable customer experiences.
- Company: Join Sally Europe, a vibrant leader in the beauty retail industry.
- Benefits: Competitive salary, performance bonuses, generous discounts, and 23 days holiday.
- Other info: Embrace diversity and grow your career in an inclusive workplace.
- Why this job: Inspire others while thriving in a fast-paced, rewarding environment.
- Qualifications: Retail management experience with strong leadership and communication skills.
The predicted salary is between 28800 - 43200 £ per year.
If you love beauty, you’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Role Overview
Main Purpose of the Role
- A customer first approach
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
- A focussed and commercial business plan to deliver bottom line profitability
Main Responsibilities
- Customer First
- Delivers a ‘customer first’ experience exceeding customer expectations
- Coaches’ teams to ensure a ‘customer first’ experience is delivered consistently
- Ensures consistent product training and knowledge to provide unbiased customer advice
- Leads the team to deliver a green mystery shop result KPI’s
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
- OMNI focus by maximizing O&P opportunities
- Exceeds the company acquisition and participation target for NDULGE
- Manages payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy – adheres to all stock handling policies to ensure full accuracy and minimise any loss in line with stock loss targets
Communication
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Commerciality
- Actively identifies innovative opportunities to maximise their business
- Confidently analyses all available business reports to review and assess store weekly, monthly and yearly performance
- Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drive Treatment rooms/chairs bookings and maintain standards
- Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influence's I.e., media and local community
Team
- Recruits and retains diverse teams that supports our ‘customer first’ experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with Company processes and using the NHANCE platform
- Identify key in house ambassadors/specialists to drive results in specific area’s
- Ensuring team members are efficient on all operational tasks utilising best practise and driving action lead approach vs problem driven one
- Support with development of management team, succession planning and future growth of the business
Leadership
- Leads, motivates and inspires team – be a role model!
- Coaches and develops the teams and individuals to achieve their full potential
- To undertake any reasonable duties as expected by Regional Manager
- Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experience
- Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
- Coach and empower the management team to take the initiative as leaders and oversee all levels of customer service and operations
- Exhibit floor presence by leading by example
- Conducts thorough floor walk with management and team on a regular basis providing constructive feedback and setting goals
- Excellent organizational skills, consciously plan, organize, and execute projects by priority
- Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents
Store Operations
- Ensures the store is maintained in line with Company maintenance and Health & Safety standards. Communicating all needs, in a timely manner to always to protect employees and customers against accidents and incidents.
- Understands and adheres to all Company loss prevention practices
Qualities
- Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate teams
- Ability to understand and analyse commercial reports to drive business opportunities across the store
- Ability to identify key performance behaviours and competencies with team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example, be a positive role model
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
All applicants must have the right to live and work in the UK.
Space NK are an equal opportunities employer.
Store Manager in Guildford employer: Experienceguildford
At Sally Europe, we pride ourselves on being an exceptional employer that values individuality and fosters a vibrant work culture. As a Store Manager, you'll enjoy competitive salaries, performance-based bonuses, and generous employee discounts, all while leading a passionate team in a supportive environment that prioritises professional development and inclusivity. Join us in empowering beauty professionals and creating memorable shopping experiences in a dynamic retail setting where your leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Sally Europe or similar companies. A friendly chat can open doors and give you insider info on what they're looking for in a Store Manager.
✨Tip Number 2
Prepare for the interview by researching Sally Europe’s values and culture. Think about how your experience aligns with their mission to empower confidence and celebrate beauty. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your sales pitch! As a Store Manager, you’ll need to demonstrate your ability to drive sales and inspire your team. Be ready to share specific examples of how you've exceeded targets in the past and how you plan to do it at Sally Europe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sally Europe family. Let’s add some colour to the world together!
We think you need these skills to ace Store Manager in Guildford
Some tips for your application 🫡
Show Your Sales Savvy:When you're writing your application, make sure to highlight your sales achievements. We want to see how you've driven results in previous roles, so don’t hold back on those numbers!
Team Spirit is Key:As a Store Manager, you'll be leading a team, so let us know about your experience in coaching and developing others. Share specific examples of how you've inspired your team to reach their goals.
Customer Experience Matters:We love candidates who understand the importance of customer service. In your application, mention any strategies you've implemented to enhance the shopping experience and drive repeat business.
Be Yourself!:At StudySmarter, we value individuality. Don’t be afraid to let your personality shine through in your application. Show us what makes you unique and why you’re passionate about retail and beauty!
How to prepare for a job interview at Experienceguildford
✨Know Your Numbers
Before the interview, brush up on your sales figures and achievements. Be ready to discuss specific examples of how you've driven sales in previous roles. This will show your potential employer that you understand the importance of results in a retail environment.
✨Showcase Your Leadership Style
Think about your approach to team management. Prepare examples of how you've inspired and developed your team in the past. Highlighting your leadership style will demonstrate that you can motivate others to exceed targets, which is crucial for a Store Manager role.
✨Customer Experience is Key
Be prepared to talk about how you've created memorable shopping experiences for customers. Share stories that illustrate your customer focus and how it has led to repeat business. This aligns perfectly with Sally Europe's commitment to exceptional customer service.
✨Embrace Flexibility
Retail can be unpredictable, so be ready to discuss how you've adapted to changing circumstances in previous jobs. Whether it's managing inventory or adjusting schedules, showing that you can thrive in a dynamic environment will make you stand out as a candidate.
