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- Tasks: Lead a dynamic team to maximise sales and deliver exceptional customer service.
- Company: Join Vapouriz, a leading name in the vaping industry.
- Benefits: Full-time hours with competitive pay and opportunities for growth.
- Why this job: Be part of an exciting industry and make a real impact in retail.
- Qualifications: Previous retail management experience and a passion for customer engagement.
- Other info: Flexible working hours with a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced retail manager to join our Vapestore in central Guildford. The successful candidate will maximise retail sales and profit and build a motivated team through effective leadership and training. Full time working hours are 40.5 hrs per week, 5 days per week, Monday to Sunday; the role will include weekend working (including Friday, Saturday and Sunday), but not every day with a day off on another day of the week, so flexibility is crucial to the success of this role.
Main Duties and Responsibilities
- Build an effective, customer-focused and sales driven team
- Work with the Cluster Manager with the recruitment and development of new team members, including the screening and interviewing of candidates
- Develop and build good customer relationships in the area using effective marketing methods to attract and retain those customers
- Effectively communicate daily and weekly targets and KPIs to team members
- Ensure the store is kept clean, neat, tidy and welcoming to customers
- Lead by example by delivering exceptional service to all customers that visit the store
- Take on feedback professionally from customers and report back to the Cluster Manager
- Coach and develop team members to enhance their performance
- Ensure all policies and procedures relating to Security, Health & Safety and GDPR are made visible, available and understood by staff to minimise risk to staff members and the business
- With support from the Cluster Manager, complete staff 1-1's, setting performance development plans and KPIs
- Support the aims and ethos of Vapouriz, setting a good example in terms of dress, behaviour, punctuality and attendance
- Promote and ensure the good reputation of Vapouriz and the business as a whole
- Undertake any other tasks which can be reasonably expected in relation to the role
Knowledge, Skills and Experience
- Previous retail management experience gained within a sales-driven environment to exceed sales targets
- A keen vaper with an interest in the vaping industry, whilst not essential, would certainly help the candidate when engaging with customers, training staff, etc.
- Excellent interpersonal skills
- An analytical mind and a good problem solver
- A positive and responsible attitude with a flexible approach to working hours
- Good organisation and time management skills
Retail Manager in Guildford employer: Experienceguildford
Contact Detail:
Experienceguildford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in Guildford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend local events, join online forums, or even pop into other stores to chat with managers. You never know who might have a lead on your next big opportunity!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your past achievements and how you've driven sales in previous roles. Use specific examples to illustrate your leadership style and customer service prowess.
✨Tip Number 3
Be flexible and open-minded! Retail can be unpredictable, so demonstrate your adaptability during interviews. Share experiences where you’ve successfully navigated challenges or adapted to changes in the workplace.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in a retail manager.
We think you need these skills to ace Retail Manager in Guildford
Some tips for your application 🫡
Show Your Retail Experience: Make sure to highlight your previous retail management experience in your application. We want to see how you've exceeded sales targets and built strong teams in the past, so don’t hold back on those achievements!
Be Customer-Focused: Since this role is all about building customer relationships, share examples of how you've engaged with customers effectively. We love seeing candidates who can demonstrate their ability to create a welcoming environment and drive sales through exceptional service.
Flexibility is Key: Remember, this role requires weekend working and flexibility. In your application, mention your availability and willingness to adapt to the needs of the business. We appreciate candidates who understand the importance of being flexible in retail!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team at Vapestore!
How to prepare for a job interview at Experienceguildford
✨Know Your Stuff
Make sure you brush up on your knowledge of the vaping industry and retail management. Being able to discuss trends, products, and customer preferences will show that you're genuinely interested and informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved sales through effective training. This will demonstrate your capability to build a strong, customer-focused team.
✨Flexibility is Key
Since the role requires weekend work, be ready to discuss your availability and flexibility. Highlight any previous experience where you adapted your schedule to meet business needs, showing that you're committed to the role.
✨Engage with Customer Relationships
Think of ways you've built strong customer relationships in previous roles. Be prepared to share specific strategies you used to attract and retain customers, as this aligns perfectly with the job's focus on customer engagement.