At a Glance
- Tasks: Conduct anonymous visits to shops and evaluate customer service experiences.
- Company: Shooting Star Children’s Hospices, a charitable organisation dedicated to supporting families.
- Benefits: Full training, ongoing support, reimbursement of expenses, and a yearly appreciation event.
- Other info: Flexible hours with opportunities for personal growth and community contribution.
- Why this job: Make a meaningful impact while gaining valuable experience in customer service evaluation.
- Qualifications: Strong communication skills and a passion for providing honest feedback.
Role Purpose
Mystery shoppers are required to act like a regular customer, but with extra attention to the service and overall customer service received. Blank Shopper Visit Reports will be provided for completion and will need to be sent back to the retail team. The form is a series of questions with a scoring indicator and an area for further comments. The reports are to provide us with a tool to give positive recognition and highlight any training needs. Anonymity is very important, and you need to always have this in mind when carrying out a visit to one of our shops.
Duties & Key Responsibilities
- To carry out anonymous visits to our shops every 3 months, either buying or donating.
- To work through the report methodically, scoring and adding comments where appropriate.
- Returning the reports to the Retail team – either screenshots or via email.
- Ability to communicate in written format and strong verbal skills to ask natural questions while carrying out the role.
- Being able to report objectively and honestly.
- To be discrete and professional.
- Customer service or retail experience would be helpful to give an understanding of what good service feels like.
- Previous Mystery Shopping roles useful but not a requirement.
Starting Date including Preferred Day and Number of Hours
Flexible start date and hours – we would recommend carrying out as many visits in one week as possible, every 3 or 4 months. Visiting on different days and times would be of most benefit.
What can I expect from volunteering with Shooting Star Children’s Hospices?
- Full training and induction for the volunteer role.
- To make a valuable and worthwhile contribution to the services we provide.
- Ongoing support from a line manager and the Volunteer Development team.
- Reimbursement of agreed out-of-pocket expenses in line with our volunteer policy.
- A monthly volunteer newsletter with news about the charity and any ad-hoc volunteering.
- An invite to our yearly Volunteer Thank You event.
- An opportunity to provide feedback via our feedback forms, surveys and our Volunteer Forum.
Values and Behaviours
As a charitable organisation our ambition is to see highly professional services which place life-limited children and their families at the heart of everything we do. To achieve this ambition, we require all of our volunteers to share our common values and display behaviours that enable us to deliver our goal. Our organisational values are:
- Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
- Respect – We will treat each other with the utmost respect.
- Integrity – We will be open, honest and transparent in all that we do.
- Diversity – We will respect individuality and ensure inclusion and fairness to all.
- Excellence – We will strive for excellence in all that we do.
Mystery Shopper - Volunteer in Guildford employer: Experienceguildford
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StudySmarter Expert Advice🤫
We think this is how you could land Mystery Shopper - Volunteer in Guildford
✨Tip Number 1
Get to know the organisation! Before you start your mystery shopping, dive into their values and mission. This will help you align your observations with what they truly care about, making your feedback more valuable.
✨Tip Number 2
Practice your observation skills! When you're out there shopping, take mental notes of everything from the staff's friendliness to the cleanliness of the store. The more detail you can provide in your reports, the better!
✨Tip Number 3
Stay discreet! Remember, anonymity is key in this role. Act like a regular customer and avoid drawing attention to yourself while you gather your insights. This will ensure you get an authentic experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to get involved and stay updated on any new opportunities. Plus, we love seeing enthusiastic volunteers who are ready to make a difference!
We think you need these skills to ace Mystery Shopper - Volunteer in Guildford
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us your enthusiasm for the role.
Follow the Instructions:Make sure to read the application guidelines carefully. We appreciate attention to detail, so follow the prompts and provide all the information we ask for. It shows you’re serious about the role!
Highlight Relevant Experience:Even if you haven’t been a mystery shopper before, share any customer service or retail experience you have. It helps us see how you understand good service and what we’re looking for in this role.
Submit Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Experienceguildford
✨Understand the Role
Before your interview, make sure you fully grasp what being a mystery shopper entails. Familiarise yourself with the responsibilities, such as completing Blank Shopper Visit Reports and maintaining anonymity. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Reporting Skills
Since you'll need to provide detailed feedback in your reports, practice writing clear and concise comments. You might even want to simulate a mystery shopping experience with a friend and then write a mock report. This will not only prepare you for the role but also demonstrate your commitment during the interview.
✨Showcase Your Communication Skills
Strong verbal and written communication skills are key for this role. During the interview, be prepared to discuss how you would ask natural questions while mystery shopping. You could share examples from past experiences where you effectively communicated in a customer service setting.
✨Emphasise Professionalism and Integrity
Given the values of the organisation, it's crucial to highlight your understanding of professionalism and integrity. Be ready to discuss situations where you've demonstrated these qualities, especially in a retail or customer service context. This will align you with their mission and show that you’re a good fit for the team.
