Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers, provide design advice, and assist with sales in our beautiful showroom.
- Company: Neptune, a leading home design brand focused on quality and customer experience.
- Benefits: Generous discounts, life assurance, volunteer days, and a birthday day off.
- Why this job: Join a passionate team and help customers create their dream homes every day.
- Qualifications: Customer service experience, great communication skills, and a love for interiors.
- Other info: Inclusive workplace with excellent career growth and training opportunities.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes - and it all begins with exceptional service.
We are looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in Guildford on a permanent, part-time basis, working 30 hours a week (Monday to Sunday on a rota basis).
You will be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you will be doing:
- You will be the first smile our customers meet - whether in person, on the phone, or via email. You will guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through aftercare.
- Greet customers with a warm, natural welcome - offering refreshments, samples and your undivided attention.
- Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
- Handle sales, orders and queries with accuracy and a keen eye for detail.
- Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
- Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.
- Promote our whole-home concept, including kitchen design consultations.
- Help shape our collections by feeding back popular product trends and customer requests.
- Lend a hand with marketing - from social media to in-store events - to help our Neptune story reach more homes.
A little about you:
You are someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You will bring previous experience in a customer-facing role with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You will bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices.
You will also be organised with a proactive approach, always looking for ways to go the extra mile. It is also important that you bring confidence and a natural affinity for working in a calm and professional way, even when under pressure.
What Benefits we can offer you:
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshop
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story:
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Home Specialist in Guildford employer: Experienceguildford
Contact Detail:
Experienceguildford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Specialist in Guildford
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Neptune's story, values, and products. This way, you can show off your passion for their mission and how you can contribute to creating beautiful spaces.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to make customers feel welcome and understood. Role-playing with a friend can help you nail that warm, personable vibe they’re looking for.
✨Tip Number 3
Show off your eye for design! Bring along examples of your favourite interior styles or even a mood board. This will not only highlight your passion but also give you a chance to discuss how you can help customers create their dream homes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that Home Specialist position!
We think you need these skills to ace Home Specialist in Guildford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Application: Make sure to tailor your application to the Home Specialist role. Highlight your customer service experience and any relevant skills that align with our values at Neptune. This shows us you’re genuinely interested in the position.
Be Detail-Oriented: Pay attention to detail in your written application. Double-check for any typos or errors, as we value accuracy and keen attention to detail in everything we do. A polished application reflects your professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Experienceguildford
✨Show Your Warmth
As a Home Specialist, your ability to make customers feel welcome is key. Practice greeting friends or family with a warm smile and open body language. This will help you convey that natural warmth during the interview, making it clear that you can create a friendly atmosphere for customers.
✨Know Your Products
Familiarise yourself with Neptune's product range and design philosophy. Be ready to discuss specific items and how they can enhance a customer's home. This shows your genuine interest in interiors and helps you demonstrate your product knowledge effectively during the interview.
✨Listen and Engage
During the interview, practice active listening. When asked questions, take a moment to think before responding, ensuring you address the interviewer’s points fully. This reflects the attentive service you’ll provide to customers, showing that you value their needs and opinions.
✨Demonstrate Team Spirit
Neptune values collaboration, so be prepared to share examples of how you've worked well in a team. Highlight any experiences where you supported colleagues or contributed to a positive work environment. This will show that you embody the company’s values of doing things together and aiming high.