At a Glance
- Tasks: Assist the manager in driving sales and enhancing customer experience.
- Company: Crew Clothing celebrates timeless British style with a focus on collaboration and creativity.
- Benefits: Enjoy a uniform contribution, future-focused pension plan, and a rewarding referral programme.
- Other info: Be part of a team that prioritises kindness and customer satisfaction.
- Why this job: Join a supportive culture that values your growth and celebrates achievements.
- Qualifications: Experience in retail, especially within luxury fashion, is essential.
The predicted salary is between 28800 - 43200 £ per year.
We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986.
In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant’s results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- Free burgers, fries and shakes while on shift
- Life assuranceAll employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay
OTHER AWESOME PERKS
- Days out and social events
- Invite to the annual Assistant Manager conference
- Team competitions – “Fry Cup” and “Olympics”
- Five Guys Perks – employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a “above & beyond” experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Always leading with our values
- Spotting potential and developing your team to ensure there is a strong talent pipeline
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
- Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don’t just manage; you develop people and identify future talent.
- Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.Five Guys isn’t just a job – it can be a career!
#J-18808-LjbffrAssistant Manager in Guildford employer: Experienceguildford
At Crew Clothing, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration, kindness, and creativity. Our commitment to employee growth is evident through comprehensive professional development opportunities and a future-focused pension plan, ensuring that our team members thrive both personally and professionally. Located in the heart of the south coast, we provide a unique environment where passion for fashion meets a supportive atmosphere, making every day at Crew a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Guildford
✨Tip Number 1
Familiarise yourself with Crew Clothing's brand values and product offerings. Understanding their commitment to quality and customer experience will help you align your conversation during the interview with their ethos.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've driven sales or improved customer satisfaction in previous roles. This will demonstrate your capability to meet the responsibilities outlined in the job description.
✨Tip Number 3
Research current trends in luxury fashion and retail, particularly those relevant to Crew Clothing. Being able to discuss these trends will show your passion for the industry and your proactive approach to staying informed.
✨Tip Number 4
Prepare to discuss how you would create an inviting atmosphere in the store. Think about specific strategies you could implement to enhance the customer experience, as this aligns closely with the role's focus on visual merchandising and customer satisfaction.
We think you need these skills to ace Assistant Manager in Guildford
Some tips for your application 🫡
Understand the Brand:Familiarise yourself with Crew Clothing's ethos and values. Highlight your understanding of their commitment to quality, customer service, and the spirit of the south coast in your application.
Tailor Your CV:Make sure your CV reflects relevant experience in retail, particularly in luxury fashion. Emphasise any achievements related to sales targets, team development, or visual merchandising that align with the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the brand and your ability to contribute to the store's success. Mention specific examples of how you've motivated teams or improved sales in previous roles.
Showcase Your Customer Service Skills:In your application, provide examples of how you've created exceptional customer experiences in the past. This could include handling customer inquiries, promoting products, or creating a welcoming atmosphere.
How to prepare for a job interview at Experienceguildford
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Crew Clothing and its values during the interview. Share what you love about the brand and how it resonates with your personal style, as this will demonstrate your alignment with their mission.
✨Highlight Your Retail Experience
Be prepared to discuss your previous experience in retail, especially in luxury fashion. Provide specific examples of how you've contributed to sales targets or improved customer satisfaction in past roles.
✨Demonstrate Team Leadership Skills
Since the role involves assisting in team development, share instances where you've successfully motivated or trained a team. Highlight your ability to foster collaboration and create a positive work environment.
✨Prepare Questions About Visual Merchandising
As visual merchandising is key to the role, come equipped with questions about their current strategies. This shows your interest in maintaining high standards and your understanding of how it impacts customer experience.
