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- Tasks: Coordinate weekend tours, handle visitor enquiries, and ensure outstanding customer service.
- Company: Join the Bodleian Libraries, a prestigious part of the University of Oxford.
- Benefits: Enjoy 38 days of annual leave, childcare services, and discounted travel options.
- Why this job: Be the face of an iconic institution while enhancing visitor experiences and generating income.
- Qualifications: Strong organisational skills, excellent IT proficiency, and a knack for customer service are essential.
- Other info: This is a permanent, part-time role with flexible working opportunities.
The predicted salary is between 13000 - 16000 £ per year.
Are you a proactive individual who can effectively communicate with visitors from all over the world? The Bodleian Libraries is looking for an individual with exemplary customer service to be the main point of contact during weekends for all individual visit enquiries, displaying tact and diplomacy with visitors and group bookers from around the world and key stakeholders within the University.
Putting visitors first, you will support in developing and marketing new products to maximise income generation opportunities both within the Bodleian Libraries and across Oxford. You will provide outstanding customer service to visitors, responding to telephone and email enquiries and listening to and understanding their requirements, ensuring customer satisfaction and repeat bookings. You will collate and review visitor feedback, responding to online feedback in a timely manner. You will collate relevant ticketing and sales data, creating monthly reports for the Tours and Visitor Experience Manager. This is a permanent, part-time post, working 14 hours per week.
About You
You will have experience of accurately recording and collating data. You will also be highly organised and have excellent IT skills, including a good working knowledge of Microsoft Excel. You will be able to build strong relationships with internal and external stakeholders. Excellent interpersonal skills, with experience of delivering outstanding customer service in person and via email and telephone communication, is also essential.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that they offer including:
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Discounted bus travel and Season Ticket travel loans
Diversity
The University of Oxford’s staff and students come from all over the world, and they proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. They are committed to ensuring that the recruitment processes are inclusive and accessible.
If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.
How to apply
You will be required to upload your CV and the attached supporting evidence form as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description – please explain how you meet each one. CVs alone will not be considered.
The Chair of this recruitment panel will be Jake Firth, Tours and Visitor Experience Manager, who can be contacted with enquiries relating to the role (Jacob.firth@bodleian.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within the Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Monday 23 June 2025 can be considered. Interviews are expected to take place on Wednesday 2 July 2025.
Weekend Tours Coordinator employer: Experience Oxfordshire
Contact Detail:
Experience Oxfordshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Tours Coordinator
✨Tip Number 1
Familiarise yourself with the Bodleian Libraries and their offerings. Understanding their services and products will help you engage effectively with visitors and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling enquiries. Role-play scenarios where you respond to visitor questions or complaints can help you feel more confident and prepared for real interactions.
✨Tip Number 3
Network with current or former employees of the Bodleian Libraries. They can provide valuable insights into the work culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss how you would handle feedback from visitors. Think of examples where you've successfully managed customer feedback in the past, as this will showcase your commitment to customer satisfaction.
We think you need these skills to ace Weekend Tours Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Make notes on how your skills and experiences align with what The Bodleian Libraries is looking for.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, data management, and communication. Ensure it reflects your ability to build relationships and deliver outstanding service, as these are crucial for the role.
Complete the Supporting Evidence Form: This form is essential. Address each of the essential and desirable selection criteria listed in the job description. Provide specific examples from your past experiences that demonstrate how you meet these criteria.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting evidence form. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Experience Oxfordshire
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Weekend Tours Coordinator. Familiarise yourself with the Bodleian Libraries' offerings and think about how you can enhance visitor experiences.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Be ready to discuss specific situations where you effectively communicated with diverse groups and resolved issues.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational abilities, be prepared to talk about your experience with data recording and reporting. Highlight your proficiency in Microsoft Excel and how it has helped you manage information efficiently.
✨Engage with Visitor Feedback
Discuss how you would handle visitor feedback, both positive and negative. Show that you value customer input and are committed to using it to improve services and ensure repeat bookings.
