Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.What if your next role wasn’t just a job, but a place where your personality is your superpower?
At Moss, we don’t just hire for experience, we hire for Spirit. Whether you’ve never worked in retail before or you’re a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.
Why This Role Is Different
This isn’t just about opening and closing the store.
This is about:
Leading by example on the shop floor
Helping customers feel incredible in what they wear
Turning everyday interactions into memorable moments
Building confidence—both yours and your customers
We call it the Moss Way, where Spirit, meaningful connections, and expertise come together to create something exceptional.
What You’ll Be Doing
You’ll be at the heart of the store experience:
Creating standout customer moments – welcoming, advising, styling, and building genuine connections
Driving results naturally – through great service that feels effortless, not pushy
Supporting the team on the floor – leading by example, offering guidance and feedback throughout the day
Keeping the store sharp and inspiring – from visual standards to stock processes and store operations
Taking ownership – supporting opening, closing, and key operational responsibilities
Learning constantly – from product knowledge to styling to commercial awareness
Who This Is Perfect For
If you’re stepping into a leadership role
You’ll thrive here if you:
Love talking to people and making them feel comfortable
Love supporting others and leading by example
Bring positive energy and a willingness to learn
Want to grow your confidence in a leadership position
If you have retail experience:
You’ll love this role if you:
Want more responsibility and impact on the shop floor
Take pride in delivering exceptional service
Enjoy supporting a team to achieve results together
Are ready to grow within a brand that recognises and rewards you
What You Bring
A natural ability to connect and start conversations
A passion for helping people look and feel their best
Curiosity about style, trends, and how to deliver great results
A team-first mindset with a positive, can-do attitude
What You’ll Get
- Competitive salary + performance incentives
- Real career progression opportunities
- Ongoing training and development
- A culture that celebrates individuality and energy
- Recognition for your contribution—not just your results
Why Moss?
Because here, you’re not just part of a store—you’re part of a culture.
A place where:
Personality is valued as much as performance
Growth is encouraged, not limited
Every day is a chance to create something meaningful
As outlined in the role profile, Moss is built on Spirit, strong values, and behaviours that put customers and people first and that’s exactly what makes this role so rewarding.
Ready to Bring Your Spirit?
If you’re looking for a role where you can learn, grow, and genuinely enjoy what you do every day, this is it.
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Key Holder in Guildford employer: Experience Guildford
Experience Guildford is an excellent employer that values community engagement and offers a vibrant work culture where employees can make a real difference in the town centre. With flexible weekend hours, you will have the opportunity to connect with local businesses and visitors while enjoying a supportive environment that encourages personal growth and development. Join us to be part of a team that fosters a welcoming atmosphere and actively contributes to the community's well-being.
