At a Glance
- Tasks: Engage with visitors, ensure Guildford is safe and welcoming, and assist local businesses.
- Company: Experience Guildford, a vibrant team dedicated to enhancing the town's appeal.
- Benefits: Flexible shifts, hands-on experience, and the chance to be an ambassador for Guildford.
- Other info: Work outdoors, meet diverse people, and enjoy excellent career development opportunities.
- Why this job: Be part of a dynamic role where no two days are the same and make a real difference.
- Qualifications: Passion for customer service, good communication skills, and knowledge of Guildford.
The predicted salary is between 40000 - 50000 £ per year.
Here at Experience Guildford we have an exciting opportunity for an enthusiastic, approachable, LOVER-OF-ALL-THINGS-GUILDFORD to join our team….
As a Town Ranger you will be responsible for working within the Business Improvement District (BID) assisting visitors and making Guildford safer, cleaner and more welcoming.
The role of the Town Ranger is to provide a highly visible, approachable, uniformed presence on the streets of Guildford for customers and businesses.
Acting as the eyes and ears of the BID you will deal directly with a range of challenges (NO TWO DAYS ARE THE SAME!), escalating and reporting where appropriate.
Candidates must be approachable, have a good knowledge of Guildford and be passionate about customer service to succeed in this role.
Responsibilities
- To develop relationships and regular contact with businesses to ensure they understand the work and benefits of the BID and to engage them in all appropriate programmes, projects and services.
- To develop relationships with businesses in the area to better understand the range and breadth of opportunities available to the visitor and thereby to become an ambassador for the town.
- To welcome visitors and shoppers to Guildford and offer descriptive information about the town centre.
- To monitor anti-social behaviour and report it to the relevant authorities thereby ensuring visitors and shoppers feel safe and secure whilst in the area.
Record and keep documented evidence of incidents and issues arising.
- To ensure all Health & Safety requirements are met to the company standard as defined by HASAW to ensure the safety of all team members and customers.
- To assist in delivery of events and/or festivals held within the BID area.
- To carry out any other duties identified by the Town Ranger Manager.
Personal Specification
- Demonstrates commitment to providing exceptional customer service.
- Motivated with good communication skills.
- Tact and diplomacy with a can-do attitude.
- Energetic, enthusiastic and adaptable.
- The ability to build and maintain relationships with a diverse set of partners.
- Experience of working in partnerships, with police and with local authorities desirable.
- Ability to work at weekends and occasional evenings and in all weather conditions as job will be primarily outside.
- Ability to use smartphone type applications to record and collate information.
- This is a customer facing role so excellent personal presentation is imperative.
- All successful candidates must be willing to undertake a full DBS check 37.5 Hours
- Flexible Shift Pattern to include weekends
Schedule
Day shift Weekend availability
Additional Information
The first stage of our recruitment process is an introduction tour with the Town Ranger Manager.
If you are successful the second and final stage is a competency based interview with the BID team.
If you are contacted, please note that as part of the registration process you will be required to provide us with proof of identity and proof of eligibility to work in the UK.
Previous applications are kept on file for consideration.
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Experience Guildford Town Ranger employer: Experience Guildford
Experience Guildford is an excellent employer that values community engagement and offers a vibrant work culture where employees can make a real difference in the town centre. With flexible weekend hours, you will have the opportunity to connect with local businesses and visitors while enjoying a supportive environment that encourages personal growth and development. Join us to be part of a team that fosters a welcoming atmosphere and actively contributes to the community's well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Guildford Town Ranger
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Experience Guildford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Experience Guildford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Experience Guildford Town Ranger
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Experience Guildford:Your cover letter is your chance to shine! Tell us why you want to work at Experience Guildford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Experience Guildford!
How to prepare for a job interview at Experience Guildford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
