Jca Sport Operations Coordinator in Shrewsbury

JCA Sport sits within the Experience Education group, one of the UK’s leading school travel groups, delivering educational and sporting tours, expeditions and residential programmes for thousands of young people every year.

Based at Condover Hall, a purpose-built residential venue in Shropshire, JCA Sport delivers residential sports weekends and tournaments for schools and clubs across the UK.

Netball is at the absolute core of the product, alongside football and rugby.

The weekends combine competitive sport, excellent facilities and memorable experiences, giving young people the opportunity to develop their skills, compete against their peers and represent their school in a well‑organised, professional environment.

We are at an exciting stage of growth.

This newly created role represents a significant investment in bringing our operational model fully in‑house, and places a dedicated, passionate netball professional at the heart of everything we deliver at Condover Hall.

Role Overview

The JCA Sport Operations Coordinator is a pivotal new position combining front‑of‑house delivery with hands‑on administration and operational coordination.

The role is a hybrid – three days per week based at Condover Hall and two days working from home.

It operates on a 5‑days‑in‑7 contract and requires a minimum commitment of 17 weekends per year, covering the full netball, football and rugby calendar.

Key Responsibilities

• Source, book and manage umpires, referees and officiating staff for all JCA Sport weekends, building a reliable pool of officials with appropriate cover for every fixture.
• Plan, build and distribute fixture schedules for all JCA Sport tournaments, ensuring scheduling is fair and competitive.
• Manage changes, late entries and withdrawals promptly and accurately, maintaining scheduling records and templates that improve efficiency.
• Serve as the primary operational point of contact for schools and groups from booking confirmation through to post‑trip follow‑up, issuing clear pre‑arrival information packs and ensuring all groups are fully prepared ahead of their visit.
• Take full ownership of on‑site delivery for all JCA Sport weekends, overseeing court safety checks, equipment set‑up, venue readiness and day‑to‑day tournament management to ensure every element runs to schedule and to standard.
• Coordinate with the Condover Hall site team on facilities, rooming, catering and logistics, ensuring all health and safety requirements are met and documented throughout each weekend.
• Deliver a professional and engaging welcome to all arriving schools and clubs, setting the tone for their weekend and acting as the visible, approachable face of JCA Sport.
• Actively contribute to the development and improvement of the JCA Sport product, identifying opportunities to enhance the customer experience.
• Manage relationships with all on‑site suppliers involved in delivering the JCA Sport weekend experience, including entertainment and activity providers.
• Act as the operational link between the JCA Sport sales, admin and marketing teams, ensuring accurate information flow between functions and that all teams have what they need to communicate the product effectively.
• Feed operational insight and on‑site content back into the business to support continuous improvement, promotional activity and a consistent customer experience across all JCA Sport touchpoints.
• Organise tournament extras such as medals, trophies, sport therapist, music etc.
• Work closely with sales on age/strength of teams to ensure the tournament is viable.
• Arrange off‑site courts and transfer if the tournament size requires.
• What We’re Looking For

Essential

• A strong netball background with deep knowledge of the sport, its structures and culture at school and club level – a genuine passion for netball.
• Excellent administration and organisational skills, with the ability to manage complex schedules, multiple workstreams and detailed customer communications simultaneously and to a high standard.
• A confident, professional and engaging front‑of‑house presence – comfortable delivering a welcome meeting to schools as well as managing spreadsheets behind the scenes.
• Strong written and verbal communication skills, capable of producing clear, professional correspondence for schools, coaches, officials and internal stakeholders.
• A proactive, solutions‑focused mindset – identifies problems and resolves them without being asked and takes genuine ownership of responsibilities.
• Comfortable working a 5‑days‑in‑7 contract, including a minimum of 17 weekends per year – a core and non‑negotiable part of the role.
• Full UK driving licence.

Desirable

• A qualified netball umpire – strongly preferred and a significant advantage.
• Experience working in school sport, residential education or the school travel sector.
• Familiarity with the Vamoos app or similar customer‑facing travel or event platforms.
• Experience managing suppliers or third‑party service providers.
• Working knowledge of football and/or rugby at school or club level to complement the netball focus.
• Familiarity creating tournament fixtures and utilising the Tournify App.

Benefits

• Hybrid working pattern.
• Opportunities to travel overseas on familiarisation trips.
• 25 days of annual leave plus public holidays and a bonus day off for your birthday; a tenure‑based annual leave benefit, up to an additional 5 days depending on length of service.
• Global recognition and reward programme.
• Access to extensive online learning resources.
• In‑house training opportunities.
• Regular social events.
• Various employee discounts and offers, including discounted trips with our brands.

Location: Condover, Shropshire, United Kingdom · Contract type: Permanent (Full time) · Closing date: 9 August 2026

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