At a Glance
- Tasks: Support overnight operations and ensure smooth travel experiences for students.
- Company: Join World Challenge, a leader in experiential travel for young people.
- Benefits: Travel opportunities, 25 days leave, online learning, and employee discounts.
- Other info: Diverse and inclusive culture with excellent career growth potential.
- Why this job: Make a real impact on student journeys while developing your skills.
- Qualifications: Strong communication, problem-solving skills, and ability to work independently at night.
The predicted salary is between 12 - 15 £ per hour.
World Challenge has been creating powerful personal development opportunities for young people through experiential travel. Working in close partnership with schools, we design and deliver student-led expeditions and immersive learning experiences across the globe. Through challenge, responsibility and reflection, young people develop confidence, perspective and the ability to articulate who they are and what they are capable of, with impact that lasts well beyond the journey itself.
We are looking for a reliable and motivated person to join our team as a Seasonal/Temporary Operations Assistant. This is an office-based job, working night shifts during our busiest travel period. You will help make sure our overnight operations run smoothly and respond quickly to any urgent issues.
- Contract: Seasonal/Temporary
- Location: Office-based
- Shifts: Night shifts, 10.5 hours each
- Pattern: 3 nights on, 3 nights off
- Total commitment: Minimum 13 shifts (136.5 hours)
- Main working period: Late June to early August
- Additional work: You may be offered extra night shifts, weekend daytime cover, or occasional support at other times, depending on business needs and your availability.
What You’ll Be Doing:
- Support teams travelling overnight during the busiest time of the year
- Monitor ongoing operations and deal with incidents or unexpected problems
- Communicate clearly with parents, our internal teams, and external partners
- Keep accurate records and follow our procedures
- Make sure daytime teams receive clear and complete handovers
What We Are Looking For:
- Able to commit to night shifts on the 3 on, 3 off rota
- Strong communication and problem-solving skills
- Well organised and able to manage several tasks at once
- Quick to respond to changing priorities and situations
- Reliable, pay attention to detail, and able to work independently at night
Some Of The Benefits:
- Opportunities to travel overseas on familiarisation trips
- 25 days of annual leave plus public holidays (Pro rated)
- Global recognition and reward programme
- Access to extensive online learning resources
- In-house training opportunities
- Regular social events
- Various employee discounts and offers, including discounted trips with our brands
Diversity and inclusion: We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results. We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.
Operations Assistant employer: Experience Education
Edwin Doran Sports Tours is an exceptional employer, offering a dynamic work environment where creativity and attention to detail are celebrated. With opportunities for hybrid or remote working, extensive training resources, and the chance to travel on familiarisation trips, employees can grow both personally and professionally while contributing to unforgettable sports experiences for teams worldwide. The company fosters an inclusive culture that values diversity, ensuring that every team member can thrive and bring their authentic selves to work.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Experience Education. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Experience Education before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Experience Education:Your cover letter is your chance to shine! Tell us why you want to work at Experience Education specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Experience Education!
How to prepare for a job interview at Experience Education
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
