Credit Controller

Experience Education

The Experience Education Student Travel Group is a collective of specialist brands dedicated to delivering exceptional and memorable travel experiences for schools and groups.

Over the last 4 decades, more than 3000 schools across the UK have entrusted Experience Education to facilitate educational travel experiences for more than 1.5 million travellers, throughout 1000+ incredible destinations.

Our specialist brands include Travel Bound, Ski Bound, World Challenge, JCA, Edwin Doran and Master Class, and they operate across 5 unique travel categories: curriculum tours; ski trips; expeditions; UK activity centres and sports tours.

The role

The Credit Controller is a key member of the Admin and Finance teams, responsible for managing the full order-to-cash cycle and ensuring the timely collection of outstanding debts.

Working closely with colleagues across Sales, Administration, and Finance teams both in the UK and in Bangalore, the post holder will maintain the financial health of the business by proactively managing receivables, resolving billing discrepancies, and building strong customer relationships.

The role requires a commercially aware, detail-oriented individual who is comfortable balancing firm credit management with a professional and collaborative approach to client communication.

• What you’ll be doing
• Receipts & Payments Processing
• Allocate daily receipts received via the bank account to the corresponding bookings on Travelink, ensuring accuracy and completeness of records.
• Process and bank cheques received by post and in the office, maintaining a clear audit trail in line with company procedures.
• Invoicing
• Generate and distribute customer invoices on a daily basis in accordance with the BOXI report, ensuring timely and accurate billing.
• Handle urgent invoice requests promptly, coordinating with relevant internal teams to meet critical deadlines.
• Debt Collection & Credit Control
• Proactively follow up on overdue invoices in accordance with the company’s collections procedure to minimise bad debt exposure.
• Maintain regular, professional communication with clients to ensure timely payment, resolve billing discrepancies, and preserve strong working relationships.
• Escalate problem accounts appropriately and recommend action where necessary to protect the business’s financial position.
• Reporting & Reconciliation
• Prepare and present regular reports on receivables, overdue accounts, and credit control activity to senior management, providing clear insight and recommendations.
• Carry out monthly reconciliations of customer accounts, investigating and resolving discrepancies in a timely manner.
• Audit & Compliance
• Provide support during internal and external audits, ensuring that all documentation and records are accurate, accessible, and compliant with company standards.
• What we are looking for
• A-Levels or equivalent qualification, ideally with a focus on Business, Mathematics, or Finance.
• Demonstrable experience in a credit control, accounts receivable, or finance administration role.
• Proven track record of managing a debtor ledger and successfully collecting overdue payments.
• Experience processing and reconciling financial transactions, including receipts, bank entries, and customer accounts.
• Background working with accounting records to Trial Balance stage.
• Experience producing financial reports and presenting findings to management.
• Prior exposure to audit support processes and maintaining accurate financial documentation.
• Excellent written and verbal communication skills, with the confidence to negotiate effectively with clients at all levels
• Strong financial acumen with a good understanding of accounts receivable processes and credit management principles
• Accounting knowledge to Trial Balance stage, with accuracy and attention to detail in financial data entry and reconciliation
• Proficient in Microsoft Office, particularly Excel (including formulas, pivot tables, and data formatting)
• Organised and self-motivated, with the ability to manage a varied workload and meet deadlines in a fast-paced environment
• Collaborative team player with the interpersonal skills to build positive relationships across internal teams and with external clients

Desirable

• Working knowledge of SAP S/4HANA or a similar ERP/accounting system
• Familiarity with Travelink or other travel industry booking and finance platforms
• Experience working within the travel industry or a similarly high-volume, booking-based business environment
• Exposure to multi-currency transactions or working with overseas finance teams
• Some of the benefits
• Hybrid working pattern between our office and homeworking
• Annual Bonus scheme
• Opportunities to travel overseas on familiarisation trips
• 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
• Global recognition and reward programme
• Access to extensive online learning resources
• In-house training opportunities
• Regular social events
• Various employee discounts and offers, including discounted trips with our brands
• Diversity and inclusion
• We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.
• We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.
• Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.
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