Ski & JCA Administrator - Brighton, East Sussex

JCA is proud of our reputation for providing thousands of children every year with an unforgettable experience which promotes safety, personal development and of course, fun! With 2 centres in the UK, our holidays provide great value and quality and can be tailor-made to suit each group’s requirements. Skibound has been operating for over 40 years and we have a wealth of experience in organising school ski trips to destinations across Europe and North America. For winter 27/28 we have added a programme in Japan. Skibound is the trusted name in school ski. Our knowledge and expertise is bringing together the perfect school ski trip which means you can trust your students and staff in the safest hands. We pride ourselves on providing the very best resorts, accommodation options, and après ski activities while maintaining our high operational standards.

Our Administrators are responsible for the organisation behind the school trips and building key relations with Party Leaders.

Main responsibilities:

• Dealing with all client file administration and telephone queries on confirmation
• Handling all aspects of a booking to provide a seamless, personalised service
• Developing strong rapports with Operational staff and centre owners
• Liaising with and advising Sales, Operations and Finance on any changes, additions or relevant information regarding groups travelling
• Dealing with party leaders requests and queries efficiently
• Organising pre planning visits
• Advise party leaders of any changes to their booking such as accommodation changes
• Keep the Travelink booking system up to date and accurate
• Accurately advise cancellation charges

Key Skills:

• Demonstrate the ability to deal directly with clients over the telephone in a professional and confident manner
• Provide and demonstrate excellent customer service skills to both clients and colleagues alike
• Knowledge of the ski product desirable
• Ability to work well under pressure and to meet deadlines
• Excellent administration skills
• Accurate and enthusiastic approach
• Problem solving
• Excellent communication and organisational skills
• Willingness to undertake product training as and when required
• Ability to manage own work load
• Interest or previous experience within the ski industry
• Good numerical skills
• Flexibility

Some of the benefits:

• Hybrid working pattern between our office and homeworking
• Annual Bonus scheme
• Opportunities to travel overseas on familiarisation trips
• 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
• Global recognition and reward programme
• Access to extensive online learning resources
• In-house training opportunities
• Regular social events
• Various employee discounts and offers, including discounted trips with our brands

Diversity and inclusion:

We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results. We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

Experience Education Student Travel Group:

SkiBound is a part of the Experience Education Student Travel Group, a collective of specialist brands dedicated to delivering exceptional and memorable travel experiences for schools and groups. Our specialist brands include TravelBound, SkiBound, World Challenge, JCA, Edwin Doran and MasterClass, and they operate across 5 unique travel categories: curriculum tours; ski trips; expeditions; UK activity centres and sports tours.