Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy competitive pay, work-life balance, and opportunities for personal growth.
- Why this job: Be the go-to tech hero and make a real difference in people's work lives.
- Qualifications: Knowledge of Windows OS and Microsoft 365; strong communication skills required.
- Other info: Experience a vibrant workplace that values diversity and innovation.
The predicted salary is between 28800 - 43200 £ per year.
- Schedule: Full Time
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Internal Grade G
Job Description
We are recruiting Service Desk Analysts to join our core technology function Experian IT Services (EITS) to provide support and provide great service through a variety of channels including digital, phone and email communications to our customers internally and externally.
You will achieve this by providing support, troubleshooting and resolution of customer and technical issues relating to the use of company products, services and related applications, ensuring the client experiences a simple and easy service.
You will use your first-class support skills to really engage with our clients and identify opportunities to provide service excellence, working together as one Experian across a multi-graphical team to build a holistic picture, address feedback and provide proactive service improvements.
These roles will be full-time office based in our Nottingham office for the 1st 3 months, with the possibility of moving to a hybrid working model.
You will work 37.5 hrs per week, covering a shift pattern of 8am – 6pm Monday to Sunday with no on-call or overtime required.
- Champion the delivery of excellent service and responding to individual client needs
- Provide technical support to resolve client issues keeping the client updated throughout the supportprocess
- Take full ownership to resolve queries by collaborating with other internal departments
- Consistently deliver outcomes to a high standard within agreed timescales, procedures and quality standards
- Achieve personal and team goals
Qualifications
- Customer service, technical support desk support experience is required, training will be provided.
- Excellent service-focused background, responding to individual client needs to a high standard
- Use standard PC software and all systems required for role
- Collaboration focused with the ability to work with contributors and partners at all levels.
- Ability to adapt to the needs of the team and business
Additional Information
Benefits include:-
- Flexible work environment, working hybrid or in the office if you prefer following training.
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is proud to be an Equal Opportunity and Affenditious Action employer. Innovation is an important part of Experian\’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-ST #LI-Hybrid
Experian Careers – Creating a better tomorrow together
#J-18808-Ljbffr
Service Desk Analyst employer: Experian
Contact Detail:
Experian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Experian. Understand their values, culture, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to the Service Desk Analyst role. Think about how your skills with Windows OS and Microsoft 365 can shine through in your responses. We want you to feel confident when discussing your technical expertise!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and helps you gauge if Experian is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Windows OS, Microsoft 365, and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through – we love authenticity!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about problem-solving here at StudySmarter, so show us how you approach challenges and find solutions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Experian
✨Know Your Tech Stuff
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and common enterprise applications. Be ready to discuss how you've used these tools in past roles, as this will show you're not just familiar with them but can also troubleshoot effectively.
✨Practice Your Communication Skills
As a Service Desk Analyst, you'll be the first point of contact for IT issues. Practise explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with handling different types of customer interactions.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Research what SLAs are relevant to the position and think about how you would manage incidents within those timeframes. This shows that you’re proactive and understand the importance of timely resolutions.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, which will help you convey your thought process clearly during the interview.
