At a Glance
- Tasks: Lead the evolution of consumer capabilities and enhance customer journeys at Experian.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy hybrid working, competitive pay, healthcare, and generous leave policies.
- Other info: Be part of an award-winning workplace that values diversity and inclusion.
- Why this job: Make a real impact on customer engagement and operational efficiency in a dynamic environment.
- Qualifications: Experience in managing digital consumer capabilities and strong collaboration skills required.
The predicted salary is between 60000 - 75000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data.
We’re looking for a Product Manager – Core Consumer Capabilities to lead the evolution of the shared services and operational capabilities that power Experian UK&I’s consumer products and customer journeys. You will be responsible for capabilities that sit at the heart of the consumer ecosystem, including Alerts, Bureau integrations, Salesforce platforms, customer servicing tooling, and shared application services used across our consumer products.
You will work closely with Product, Engineering, Operations, Customer Services, CRM and AI/Data teams across the UK and Hyderabad to ensure these capabilities enable scalable customer engagement, operational efficiency, and rapid product evolution.
What you'll do
- Own the roadmap for shared consumer capabilities.
- Define and evolve the roadmap for shared operational and customer-facing capabilities including alerts & customer communications, bureau integrations and score/report services, and customer servicing tooling.
- Ensure priorities align with product roadmaps, operational needs, regulatory requirements, customer engagement strategies, and business growth objectives.
- Enable scalable product delivery.
- Work with engineering and product domains to reduce duplication and improve reuse of shared capabilities across ECS products.
- Help teams integrate faster and deliver customer experiences more consistently by evolving shared services into well-supported reusable capabilities.
- Drive simplification, standardisation and operational scalability across the ecosystem.
- Balance reliability, scalability and business value.
- Prioritise investments based on customer impact, business value, operational efficiency, scalability, platform health, and strategic product opportunities.
- Ensure critical shared services remain stable, resilient and scalable while continuing to evolve with changing customer and business needs.
- Support initiatives that contribute to revenue growth, engagement uplift, operational simplification and faster time-to-market.
Qualifications
- Experience managing shared customer or operational capabilities within digital consumer products (e.g. customer communications, CRM/engagement platforms, servicing tools, operational systems, financial/reporting integrations, or shared application services across journeys).
- Experience working in complex digital environments where reliability, customer trust, regulatory considerations, and operational scalability are critical.
- Strong understanding of how shared capabilities impact customer engagement (including MAU), servicing effectiveness, operational efficiency, speed of delivery, customer experience consistency, and overall business performance.
- Ability to collaborate effectively across Product, Engineering, Operations, CRM, Customer Services, and other stakeholders to align priorities and deliver measurable outcomes.
- Confidence balancing customer needs with operational constraints, platform scalability, delivery priorities, and commercial impact.
- Data-informed approach, using customer, operational, and product metrics to prioritise work and continuously improve adoption and effectiveness.
Additional Information
- Benefits package includes: Hybrid working - 40% office based.
- Great compensation package and discretionary bonus.
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Product Manager - Core Digital Consumer Capabilities employer: Experian
Experian is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration across diverse teams. With a strong commitment to employee growth, a comprehensive benefits package, and a celebrated inclusive culture, Experian empowers its staff to thrive while making a meaningful impact in the digital consumer landscape. The hybrid working model and emphasis on work-life balance further enhance the appeal of joining this award-winning organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Core Digital Consumer Capabilities
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Experian!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Experian would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Experian through your school's career services!
We think you need these skills to ace Product Manager - Core Digital Consumer Capabilities
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager - Core Digital Consumer Capabilities, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager - Core Digital Consumer Capabilities position at Experian. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Experian
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
