At a Glance
- Tasks: Lead product innovation to enhance customer experiences and drive engagement.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy hybrid working, competitive pay, healthcare, and generous leave policies.
- Other info: Be part of an award-winning workplace that values diversity and inclusion.
- Why this job: Make a real impact on customer growth and experience in a dynamic environment.
- Qualifications: Proven leadership in product management with a focus on consumer engagement.
The predicted salary is between 80000 - 100000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
We have a new opportunity for an established, high-impact product leader to join our Consumer Services function as Head of Product - Consumer Growth & Experience, reporting directly to the Chief Product and Commercial Officer. Your mission is to drive growth, engagement, and long-term customer value by creating seamless, personalised, and high-performing product experiences, by leading our new domain – Access and Activation, owning the end-to-end customer entry point and early lifecycle.
You will lead and inspire a talented product team, setting direction, driving execution, and embedding innovation, ensuring more customers discover, access, and regularly engage with Experian, particularly our flagship credit score proposition.
What You’ll Be Doing:
- Customer Experience & Personalisation
- Deliver seamless login and onboarding journeys that maximise conversion
- Evolve the Home experience into a personalised hub, driving deeper engagement
- Champion a customer-first mindset, aligning product experience with Experian’s brand purpose
- Innovation, Tools & AI
- Champion modern product tools, experimentation, and data-led ways of working
- Leverage AI-driven workflows and personalisation to enhance product experiences and efficiency
- Balance innovation with secure access and fraud prevention capabilities
- Leadership & Team Performance
- Lead, coach, and inspire a high-performing product team, driving accountability and outcomes
- Act as a hands-on leader, setting clear direction while ensuring strong execution
- Influence and align cross-functional stakeholders, including senior leadership
- Customer Growth & Lifecycle Ownership
- Own strategy and delivery across acquisition, onboarding, activation, and early engagement
- Drive growth in new customers, credit score views, and app engagement, including underserved segments
- Optimise re-engagement and lifecycle journeys to increase retention and long-term value
- Data & Performance Driven Delivery
- Define and track key growth and engagement metrics across the funnel
- Use experimentation and analytics to optimise performance and prioritisation
- Translate insights into clear actions that drive measurable impact
Qualifications
- Proven experience as a senior product leader in a consumer-focused, digital environment
- Track record of leading and scaling teams while delivering measurable growth outcomes
- Experience using modern product tools and working with AI-enabled workflows or automation
- Strong experience across customer lifecycle, onboarding, activation, and engagement strategies
- Deep understanding of personalisation, app-first experiences, and conversion optimisation
- Highly data-driven, with hands-on experience in experimentation and performance analysis
- Strong leadership presence, with the ability to influence at executive level and align cross-functional teams
- Understanding of security, authentication, and fraud prevention, balancing risk with seamless UX
- Passion for customer experience and driving meaningful engagement at scale
Additional Information
- Benefits package includes: Hybrid working - 40% office based
- Great compensation package and discretionary bonus
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Head of Product - Consumer Growth and Experience in Nottingham employer: Experian
Experian is an exceptional employer that prioritises a people-first, inclusive culture, recognised as one of the World's Best Workplaces™. With a strong focus on employee growth and innovation, the company offers a hybrid working model, competitive compensation, and a comprehensive benefits package, including generous annual leave and healthcare options. Joining Experian means being part of a dynamic team dedicated to driving meaningful customer engagement and leveraging advanced technologies in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product - Consumer Growth and Experience in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Experian. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Experian's products and services. Show us you know what we do and how you can make a difference in the Consumer Growth & Experience space.
✨Tip Number 3
Practice your storytelling skills! We love hearing about your past experiences and how they relate to the role. Make it engaging and relevant to what we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Head of Product - Consumer Growth and Experience in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Product role. Highlight your experience in consumer-focused product leadership and how it aligns with our mission at Experian. We want to see how you can drive growth and engagement!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've led teams to success and delivered measurable outcomes. We love seeing data-driven results, so include metrics that demonstrate your impact in previous roles.
Emphasise Customer Experience:Since this role is all about enhancing customer journeys, make sure to highlight your experience in creating seamless onboarding and engagement strategies. Show us how you’ve championed a customer-first mindset in your past projects!
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing culture and values!
How to prepare for a job interview at Experian
✨Know Your Product Inside Out
Before the interview, dive deep into Experian's products, especially the credit score proposition. Understand how they enhance customer experience and drive engagement. This knowledge will help you articulate how your vision aligns with their goals.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've inspired teams in the past. Share specific examples of how you've driven accountability and outcomes, particularly in a consumer-focused environment. This will demonstrate your fit for leading a high-performing product team.
✨Emphasise Data-Driven Decision Making
Highlight your experience with data analytics and experimentation. Be ready to discuss how you've used metrics to optimise product performance and customer engagement. This is crucial for a role that focuses on growth and lifecycle ownership.
✨Align with Their Customer-First Mindset
Demonstrate your understanding of personalisation and customer experience. Share insights on how you've championed a customer-first approach in previous roles, and be ready to discuss innovative ideas for enhancing user journeys at Experian.
