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For Companies At a Glance
- Tasks: Help customers navigate their Credit Report and Score queries with exceptional service.
- Company: Join Experian, a global leader in data and technology.
- Benefits: Ongoing development, career progression, and a supportive team environment.
- Why this job: Make a positive impact on customers' lives every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with comprehensive training and coaching provided.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers. Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities.
You will also:
- Support customers with queries through inbound telephone calls, emails or our live webchat facility
- Complete an average of 25-30 customer calls per day
- Provide a great and memorable customer experience
- Understand regulatory requirements and remain compliant
- Continue to develop knowledge
Experience and Skills:
- Experience delivering an outstanding customer experience
- Experience working in a target environment
- A high level of resilience communicating with customers
- Preferable previous call center experience
We will teach you the rest with our fantastic training programme and ongoing coaching.
Customer Service Advisor in Nottingham employer: Experian
Contact Detail:
Experian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Experian and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various customer queries.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to listen actively and respond clearly. Remember, it's all about creating that memorable customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our amazing team at Experian.
We think you need these skills to ace Customer Service Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about guiding customers through their queries, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Take a moment to customise your application for the Customer Service Advisor role. Mention specific experiences that relate to delivering outstanding customer service and how you’ve handled similar situations in the past.
Be Personable: We want to see your personality shine through! Use a friendly tone in your application to show that you’re approachable and ready to create memorable customer experiences. Remember, it’s all about making a positive difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Experian
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the theory but have practical experience too.
✨Familiarise Yourself with Experian
Do some research on Experian and its services. Knowing about their role in helping customers with credit reports and scores will help you answer questions more confidently and demonstrate your genuine interest in the company.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s a key skill for a Customer Service Advisor, and showcasing it in your interview can set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate how you would handle specific customer situations. Think of a few examples from your previous experience where you turned a challenging situation into a positive outcome.
