At a Glance
- Tasks: Support client relationships, analyse service performance, and drive improvements.
- Company: Join Experian, a global leader in data and technology.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave policies.
- Other info: Be part of an award-winning culture that values diversity and innovation.
- Why this job: Make a real impact by enhancing client experiences and driving service improvements.
- Qualifications: Detail-oriented, organised, and a team player with strong analytical skills.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Job Description
As a Customer Relationship Advisor reporting into the Delivery Manager, you will help support our client Relationship Team by managing client interactions, analysing service performance, and driving improvements. You will produce client Management Information (MI), reviewing client cases to identify service and Service level agreement enhancements, and managing client queries from start to resolution.
Main Responsibilities:
- Client MI Creation: Produce accurate client Management Information reports to support service reviews.
- Case Review & Analysis: Examine client cases to identify trends, service gaps, and opportunities for Service level agreement improvements.
- Query Ownership: Take full ownership of client queries, ensuring resolution while maintaining high levels of client satisfaction.
- Service Improvement: Collaborate with our teams to implement service enhancements based on client feedback and case analysis.
- Multi-Workstream Prioritisation: Manage and prioritise tasks across multiple workstreams, ensuring deadlines are met without compromising quality.
- Stakeholder Engagement: Build relationships with all partners to support seamless service delivery.
Qualifications
- Detail-Oriented: Strong attention to detail with a commitment to accuracy and quality.
- Organised & Proactive: Able to manage competing priorities and work effectively under pressure.
- Analytical Thinker: Comfortable working with data and identifying actionable insights.
- Clear and professional communication skills, both written and verbal.
- Team Player: Collaborative mindset with a willingness to support colleagues and contribute to team success.
Additional Information
Benefits package includes:
- Hybrid working - 2 days in the office
- Great compensation package and discretionary bonus plan
- Core benefits include pension, Bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
Customer Relationship Advisor in Nottingham employer: Experian
Experian is an exceptional employer that prioritises the well-being and development of its employees, offering a hybrid working model and a comprehensive benefits package that includes generous annual leave and healthcare options. With a strong focus on diversity, equity, and inclusion, Experian fosters a collaborative and innovative work culture where every team member can thrive and contribute to meaningful projects that impact clients globally. Recognised as one of the World's Best Workplaces, Experian provides ample opportunities for personal and professional growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Advisor in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Experian's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Relationship Advisor, you'll need to engage with clients effectively. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Experian family. Good luck!
We think you need these skills to ace Customer Relationship Advisor in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Advisor role. Highlight your experience with client interactions and data analysis, as these are key aspects of the job.
Showcase Your Analytical Skills:Since the role involves analysing service performance and identifying trends, be sure to mention any relevant experience you have with data analysis. Use specific examples to demonstrate your analytical thinking.
Emphasise Communication Skills:Clear communication is crucial in this role. Make sure to highlight your written and verbal communication skills in your application. You want to show us that you can effectively manage client queries and collaborate with teams.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily track your application status. Plus, it’s super straightforward!
How to prepare for a job interview at Experian
✨Know Your Data
As a Customer Relationship Advisor, you'll be working with data and analytics. Brush up on your understanding of how data can drive service improvements. Be ready to discuss examples of how you've used data in the past to identify trends or enhance client satisfaction.
✨Showcase Your Communication Skills
Clear and professional communication is key in this role. Prepare to demonstrate your verbal and written communication skills during the interview. You might even want to practice explaining complex concepts in simple terms, as this will show your ability to engage with clients effectively.
✨Emphasise Team Collaboration
Experian values teamwork, so be prepared to share experiences where you've successfully collaborated with others. Think about specific instances where you contributed to team success or supported colleagues, as this will highlight your team player mindset.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle client queries. Prepare for scenario-based questions where you might need to explain how you'd manage a difficult client situation or prioritise tasks across multiple workstreams. This will showcase your analytical thinking and organisational skills.
