At a Glance
- Tasks: Manage public sector accounts, ensuring customer satisfaction and driving growth.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave policies.
- Other info: Be part of an award-winning workplace that values diversity and innovation.
- Why this job: Make a real impact by connecting customers with innovative solutions.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
We are looking for an Account Manager to take ownership of a portfolio of existing public sector customers. The role is focused on retention, growth and long‑term value creation, while also acting as the connector between customers and Experian’s multiple business units to originate and deliver new opportunities. This role requires someone comfortable operating in complex public sector environments, navigating buying frameworks, and coordinating stakeholders across Experian to deliver joined‑up solutions.
Responsibilities- Account Ownership, Retention & Growth
- Own and manage a defined portfolio of public sector accounts, acting as the primary commercial point of contact.
- Build strong, trusted relationships with customer stakeholders, ensuring high levels of satisfaction and contract retention.
- Develop and execute account plans focused on incremental growth, including upsell and cross‑sell opportunities.
- Proactively identify expansion opportunities aligned to customer objectives, regulatory pressures and policy change.
- Cross‑Business Unit Collaboration
- Work closely with Experian business units (e.g. data, analytics, decisioning, platform and fraud services) to shape integrated propositions for public sector customers.
- Bring together specialists, pre‑sales and product teams to design solutions that address customer needs.
- Act as the “quarterback” across Experian, ensuring the right capabilities are engaged at the right time to generate new business.
- Public Sector Commercial & Framework Management
- Navigate public sector procurement routes, including relevant buying frameworks (e.g. G‑Cloud and other compliant routes to market).
- Support customers through compliant purchasing processes, ensuring clarity on scope, commercials and delivery models.
- Work with internal commercial, legal and finance teams to manage contracts, renewals, variations and extensions.
- Revenue & Performance Management
- Deliver against revenue, retention and growth targets for your account portfolio.
- Maintain accurate forecasting, pipeline management and reporting through CRM.
- Ensure activity aligns with Experian governance, compliance and ethical standards.
- Proven experience in an account management or customer‑facing sales role, selling into the public sector or regulated environments.
- Strong track record of retaining and growing existing accounts, selling data, software or platform solutions.
- Experience coordinating multiple internal teams to deliver customer outcomes.
- Understanding of public sector procurement and buying frameworks, or demonstrable ability to learn and navigate them quickly.
- Any experience of selling identity and fraud solutions is beneficial.
- Excellent stakeholder management, communication and presentation skills.
- A collaborative mindset, able to work effectively across Experian to meet the needs of the customer.
Benefits package includes:
- Hybrid working
- Great compensation package and uncapped commission
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Account Manager - Public Sector in Nottingham employer: Experian
Experian is an exceptional employer, offering a dynamic work culture that prioritises diversity, equity, and inclusion while fostering employee growth through innovative training and development opportunities. With a strong focus on work-life balance, competitive compensation, and a comprehensive benefits package, including hybrid working and generous leave policies, Experian empowers its employees to thrive both personally and professionally in the vibrant city of Dublin.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Public Sector in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Research is key! Dive deep into Experian’s services and how they align with public sector needs. The more you know, the better you can tailor your conversations and show potential employers that you’re genuinely interested in their mission and challenges.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience can help manage and grow public sector accounts. Use specific examples from your past roles to demonstrate your skills in stakeholder management and navigating complex environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Experian team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Account Manager - Public Sector in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing public sector accounts and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've retained and grown accounts in the past. Numbers speak volumes, so if you’ve hit targets or improved customer satisfaction, let us know!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Experian
✨Know Your Accounts
Before the interview, dive deep into the public sector accounts you’ll be managing. Understand their needs, challenges, and how Experian's solutions can help them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Master the Procurement Process
Familiarise yourself with public sector procurement routes and frameworks like G-Cloud. Being able to discuss these confidently during your interview will demonstrate your understanding of the environment you'll be working in and your ability to navigate it effectively.
✨Showcase Your Collaboration Skills
Prepare examples of how you've successfully collaborated with multiple teams in previous roles. Highlighting your ability to act as a 'quarterback' and bring together different specialists will resonate well with the interviewers at Experian.
✨Communicate Clearly and Confidently
Practice your communication skills, especially when discussing complex topics. Clear and confident communication is key in account management, so be ready to present your ideas and solutions succinctly during the interview.
