At a Glance
- Tasks: Lead content design for impactful customer journeys and create content standards.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy hybrid working, competitive pay, healthcare, and 25 days annual leave.
- Other info: Be part of an award-winning team that values diversity and inclusion.
- Why this job: Shape the future of content design and elevate customer experiences at a top workplace.
- Qualifications: Experience in Content Design or UX Writing with strong writing skills.
The predicted salary is between 55000 - 65000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
We're looking for a Senior Content Designer to help shape how content works across Experian's product experiences. As the sole Content Designer in our Product Design team, you will balance hands-on content design with building the standards, systems and ways of working that help our wider team create better content. Sitting within the Product Design team, you will work on our most strategically important customer journeys while helping establish a scalable content design practice across the organisation.
What you will do
- Content Design
- Lead content design on priority product plans and customer journeys
- Write clear, accessible and user-centred content that sets the standard for quality
- Shape Tone of Voice across end-to-end experiences
- Use research and insight to inform content decisions
- Partner with Product Designers, Product Managers, Researchers and other important partners
- Practice Building
- Develop content standards, guidance and reusable patterns
- Maintain and evolve a content system that enables designers to create better content independently
- Coach designers through workshops, content clinics and collaboration
- Champion content quality and consistency across the product experience
- Improve how content design works across teams
- Influence and Collaboration
- Work with Legal, Compliance and Marketing to create aligned customer experiences
- Advocate for customer needs and content quality in product decisions
- Influence teams to ensure content design is brought earlier in the product development process
Why This Role
This isn't a role where you will review every piece of copy. Instead, you'll focus your expertise where it creates the greatest impact while building the systems and capabilities that help others make better content decisions. You will also define how content design evolves at Experian and help raise the quality of our customer experience.
Qualifications
- Proven experience in Content Design or UX Writing for consumer-facing digital products
- Exceptional writing craft and a strong portfolio
- Expertise in content design, UX writing and information architecture
- Experience creating content standards, design systems or scalable frameworks
- Comfortable balancing hands-on delivery with strategic practice-building work
- Strong stakeholder management and influencing skills
- Experience working in complex or regulated environments
- Experience using AI and agentic workflows to support your working practice
Additional Information
Our benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus plan
- Core benefits include Pension, BUPA healthcare and more
- 25 days annual leave plus bank holidays
Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Senior Content Designer in London employer: Experian
Experian is an exceptional employer that prioritises a people-first culture, offering a dynamic and inclusive work environment where creativity thrives. As a Senior Content Designer, you will not only have the opportunity to shape impactful content across key customer journeys but also benefit from a robust support system for professional growth, including hybrid working options and a comprehensive benefits package. Join a multi-award-winning team that values your unique contributions and fosters collaboration across diverse teams to enhance the customer experience.
