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- Tasks: Support operations and deliver top-notch client support across Experian’s product range.
- Company: Join a leading company known for nurturing talent and providing growth opportunities.
- Benefits: Gain industry training, career development, and be part of a supportive Early Careers Network.
- Why this job: Make a real impact by enhancing client experiences and streamlining operational processes.
- Qualifications: Current UK undergraduate with an interest in business processes and strong stakeholder management skills.
- Other info: Exciting placement with potential for future graduate roles; London-based with flexible office attendance.
The predicted salary is between 1300 - 1600 £ per month.
As an Operations & Client Support Executive Placement Student, you will join the team responsible for supporting operational processes and delivering excellent client support across Experian’s product portfolio. You’ll play a key role in ensuring smooth onboarding, maintaining high service levels, and enabling clients to access the products they need promptly and accurately.
Reporting into an Operations Manager, your responsibilities will include:
- Administrative Support: Provide critical administrative assistance to the Customer Success and sales team, including processing orders, tracking deployments, checking invoice detail and coordinating with internal departments to meet customer requirements.
- Customer Engagement: Act as a primary contact for customers, responding to enquiries, sharing product information, and ensuring a high level of customer satisfaction. Process client set-ups and configuration activities, ensuring adherence to guidance, compliance requirements, and internal quality standards.
- Sales Operations: Support activities by maintaining accurate sales data, generating performance reports, and contributing to strategic decision-making through data insights.
- Cross-Functional Collaboration: Work closely with wider operational teams to ensure timely and accurate delivery of products and facilitate effective communication between departments to streamline processes. Supporting continuous improvements across operational workflows and contributing ideas to optimise efficiency.
For the last 15 years, we’ve trained many placement students, many of whom go on to re-join us as Graduates. It’s an exciting time, and we want you on board. If you choose to join us, you can expect industry training, wide-reaching career opportunities and a wealth of support through our Early Careers Network.
Qualifications: To apply for this opportunity, you must be a current undergraduate at a UK university and be able to undertake a year in industry placement starting July 2026 and ending in August 2027. We accept applications from all degree backgrounds, but you will ideally study towards a Business, Numerical or related degree and have an interest in business processes. Due to the nature of the role, stakeholder management skills are important. You’ll also need to be accuracy-focused, as you will need to manage concurrent tasks at once. This role is based in London and requires you to work in the office at least twice weekly. Please only apply if this would be a suitable location for you.
Operations & Client Support Placement in London employer: Experian
Contact Detail:
Experian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Client Support Placement in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in operations or client support roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer engagement and administrative support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled multiple tasks or improved processes in past experiences. This will demonstrate your ability to manage concurrent tasks and contribute to operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Operations & Client Support Placement in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations & Client Support role. Highlight any relevant administrative or customer service experience, and don’t forget to mention your ability to manage multiple tasks accurately!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in this placement and how your background makes you a great fit. Be sure to mention your enthusiasm for supporting operational processes and client engagement.
Showcase Your Skills: In your application, emphasise your stakeholder management skills and your attention to detail. We want to see how you can contribute to maintaining high service levels and ensuring smooth onboarding for clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Experian
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Operations & Client Support Executive Placement. Familiarise yourself with the key tasks like administrative support, customer engagement, and sales operations. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves acting as a primary contact for customers, it’s crucial to highlight your communication abilities. Prepare examples of how you've effectively engaged with clients or resolved issues in the past. This will show that you can maintain high service levels and ensure customer satisfaction.
✨Demonstrate Your Analytical Mindset
The job requires maintaining accurate sales data and generating performance reports. Be ready to discuss any experience you have with data analysis or reporting. If you can share specific instances where your insights contributed to decision-making, it’ll set you apart from other candidates.
✨Emphasise Team Collaboration
Cross-functional collaboration is key in this role. Think of examples where you’ve worked closely with different teams to achieve a common goal. Highlighting your ability to facilitate effective communication and streamline processes will show that you’re a team player who can contribute to continuous improvements.
