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For Companies At a Glance
- Tasks: Manage and optimise the consumer website, enhancing user experience and driving engagement.
- Company: Join Experian, a global leader in data and technology with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive pay, healthcare, and generous annual leave.
- Why this job: Make a real impact on digital strategies and customer journeys in a dynamic environment.
- Qualifications: Experience in eCommerce, customer journey optimisation, and analytics tools required.
- Other info: Opportunity for professional growth in a FTSE 100 company.
The predicted salary is between 30000 - 42000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We are looking for an eCommerce Executive to join our team on a 12-month fixed-term contract to cover maternity leave. You will manage and implement both executional and strategic initiatives on our public-facing consumer website, experian.co.uk. You will play an important part in optimising the user experience, promoting engagement, and supporting business growth through digital strategies.
Responsibilities
- You will help manage important customer journeys across experian.co.uk, handling daily requests for new content production, updating live content, and delivering optimisation tests to improve page performance.
- Provide regular updates and analysis on the performance of webpages and end-to-end journeys; report important conversion and engagement KPIs, heatmapping insights, and session replay findings.
- Optimisation Testing: Lead the delivery of the A/B testing roadmap across core paid media journeys. Attend Agile ceremonies (block planning, stand-ups), define test briefs, manage development tickets, and conclude tests with analysis reports.
- Work with Acquisition, CRM, and Product teams to ensure the entire customer journey (from initial touchpoint to conversion) is seamless, relevant, and optimised. This includes aligning on campaign goals, messaging, and landing page experiences, and sharing insights to improve engagement, education, and conversion across channels.
- Content Delivery: Partner with Content and SEO teams to plan and implement their content roadmap for experian.co.uk.
- Project Management: Partner with the Product team on long-term enhancements to ensure new features are effectively represented on experian.co.uk.
Qualifications
- Experience in an eCommerce or website management role.
- Experience with customer journey optimisation and conversion rate improvement.
- Proficiency with analytics tools (e.g., GA4) and heatmapping/session replay tools.
- Knowledge of A/B testing methodologies and experience managing test roadmaps.
- Good understanding of different marketing channels (e.g., SEO, Paid Media, CRM) and how they impact website performance.
- Experience using Jira or similar ticket management software.
Desirable
- Basic HTML/CSS knowledge and familiarity with SEO principles and best practices.
- Exposure to tools such as Optimizely, Hotjar, or similar.
Additional Information
Benefits package includes: Hybrid working - 2 days a week in the office; Great compensation package including discretionary bonus; Core benefits include pension, Bupa healthcare, sharesave scheme and more; 25 days annual leave.
Ecommerce Executive - 12 month Secondment in London employer: Experian
Contact Detail:
Experian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Executive - 12 month Secondment in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to eCommerce. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice common interview questions and scenarios related to eCommerce. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Experian.
We think you need these skills to ace Ecommerce Executive - 12 month Secondment in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the eCommerce Executive role. Highlight your experience in website management and customer journey optimisation, as these are key for us at Experian. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it concise but engaging, and don’t forget to mention your familiarity with analytics tools and A/B testing.
Showcase Your Analytical Skills: Since we value data-driven decisions, make sure to highlight your proficiency with analytics tools like GA4. Share any relevant experiences where you’ve used data to improve website performance or customer engagement – we love numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Experian
✨Know Your eCommerce Stuff
Make sure you brush up on your eCommerce knowledge before the interview. Familiarise yourself with customer journey optimisation and conversion rate improvement strategies, as these are key to the role. Be ready to discuss specific examples of how you've successfully implemented these in past positions.
✨Get Comfortable with Analytics Tools
Since the job requires proficiency with analytics tools like GA4, it’s a good idea to have a solid understanding of how to interpret data. Prepare to talk about how you've used analytics to drive decisions in previous roles, and maybe even bring some insights from your own experience that could apply to Experian.
✨A/B Testing Know-How
Brush up on A/B testing methodologies and be prepared to discuss your experience managing test roadmaps. Think of specific tests you've run in the past, what the outcomes were, and how they impacted user engagement or conversion rates. This will show that you can hit the ground running.
✨Collaboration is Key
This role involves working closely with various teams, so be ready to share examples of how you've successfully collaborated in the past. Highlight your experience with project management tools like Jira and how you’ve ensured seamless communication across different departments to achieve common goals.
