CSM Manager in London

Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. Job DescriptionWe are looking for a Senior Customer Success Manager to join our UK EDQ Customer Success team, focused on retaining relationships with our customers. As the Data Quality arm of Experian, we help organisations improve the quality of data across their business and throughout the data lifecycle. Experian Data Quality supports clients across multiple industries. We achieve this support through a combination of market-leading technology, trusted reference data, and expert consulting services. The goal of this support is to drive efficiency, improve customer experiences, and deliver better outcomes. Reporting into the CSM Team Manager, you will be the main contact for existing clients within your portfolio. You will combine account management, customer success, and commercial skills to maximise client value, retention, and growth. You will focus on securing high levels of business, identifying cross-sell/upsell opportunities and delivering excellent customer service. Develop relationships with key stakeholders at client organisations, including executives, decision makers and end-users, through email, telephone and face-to-face meetings. Understand a client's goals and challenges, developing tailored account plans to address their needs. Articulate product value: understanding and communicating the features, benefits and unique selling points of Experian's Data Validation & Data Management solutions, and how these deliver value for your clients. Use Salesforce CRM to support your client engagement and manage your daily activity. Identify, recording and managing potential renewal risks to achieve your risk retention target. Be the voice of the customer internally, providing feedback and insights to inform product development, marketing, and sales strategies. QualificationsExperience Account Management, Customer Success, or Customer Retention roles within a B2B environment, with experience achieving revenue, retention, and growth targets. Strong relationship management skills, with experience engaging and influencing senior stakeholders through regular reviews. Excellent negotiation, objection handling, and commercial skills, with the ability to manage renewals, identify growth opportunities, and maximise account value. Hybrid working - 40% office basedGreat compensation package and uncapped commissionCore benefits include Pension, Bupa healthcare, Sharesave Scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. F/EB10#LI-GN1 #LI-HybridExperian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking hereThis is a hybrid remote/in-office role. Financial Services