At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and driving growth through strong relationships.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy hybrid working, competitive pay, healthcare, and generous leave policies.
- Other info: Work in an award-winning environment that values diversity and inclusion.
- Why this job: Be the trusted advisor for clients and make a real impact on their success.
- Qualifications: Experience in account management or customer success with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data.
We're looking for an experienced Account Manager to manage and develop relationships with assigned customer accounts, ensuring customer satisfaction, retention, and growth. You will be the primary point of contact for their customers, delivering on KYC360's account management objectives and acting as a trusted advisor. Your role will be critical in ensuring customers realise maximum value from KYC360 while contributing to the long-term growth, retention, and success of the business.
Key Responsibilities- Protect and grow the existing revenue base by taking ownership of customer relationships following the initial sales process.
- Drive customer retention by encouraging longer-term contract commitments.
- Identify and develop growth opportunities, including upselling, cross-selling, and recurring revenue expansion.
- Collaborate with Sales teams and Experian teams to identify, develop, and pursue joint cross-selling and upselling opportunities, leveraging the wider Experian portfolio to deliver additional value to customers and drive revenue growth.
- Develop and maintain relationships with executive and senior stakeholders within customer organisations and ensure customer objectives are understood, represented, and effectively communicated internally.
- Monitor account health, customer satisfaction, and engagement levels, proactively identifying risks and opportunities.
- Develop and maintain strategic account plans, conducting regular QBRs and customer meetings to align on objectives, demonstrate value, and support retention and growth targets.
- Act as the voice of the customer internally, providing feedback to Product and Leadership teams to influence future product development and service improvements.
- Work closely with Customer Success, Product, Support, Finance, and Sales teams to ensure a seamless customer experience and successful outcomes.
- Experience in a customer-facing role such as Account Management, Customer Success or Sales.
- Commercial acumen with responsibility for revenue retention and growth.
- Negotiation and de-escalation skills for managing challenging customer conversations.
- Strong collaboration skills to effectively advocate for customers across internal teams (for example Product, Customer Success, Sales).
- Strong communication and presentation skills.
- Ability to build and maintain trusted, long-term customer relationships.
- Strong stakeholder management and relationship-building skills across both customer and partner organisations.
- Previous experience within a SaaS, RegTech, FinTech, or technology-led business is desirable.
Benefits package includes: Hybrid working - 40% office based, great compensation package and discretionary bonus, core benefits include Pension, Bupa healthcare, Sharesave Scheme and more, 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Account Manager - KYC360 in London employer: Experian
Experian is an exceptional employer that prioritises the growth and well-being of its employees, offering a hybrid working model and a comprehensive benefits package that includes generous annual leave, healthcare, and a Sharesave Scheme. With a strong focus on inclusivity and a purpose-driven culture, Experian has been recognised as one of the World's Best Workplaces™ and provides ample opportunities for professional development and collaboration across diverse teams. Joining Experian means being part of a global leader in data and technology, where your contributions directly impact customer success and business growth.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - KYC360 in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Experian. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Account Manager - KYC360 in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Experian.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Experian's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Experian
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Experian.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Experian will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Experian employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
