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- Tasks: Lead sales operations, enhance processes, and drive performance improvements across the UK.
- Company: Experian is a global data and tech company transforming industries with innovative solutions.
- Benefits: Enjoy flexible working, great pay, healthcare, 25 days leave, and a vibrant workplace culture.
- Why this job: Join a top-rated workplace focused on innovation, collaboration, and personal growth.
- Qualifications: Experience in sales operations and proven ability to enhance sales processes required.
- Other info: Be part of an award-winning team that values diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data.
As the Head of Sales Operations UK&I, you will drive operational execution improvement through definition, development, and evolution of operational processes to run the GTM organisation across the UK. Your main duties will include:
- Sales Process – Definition, adoption, and enhancement of the UK Sales Process.
- Management Information - Create MI that leads to sales performance improvement and productivity.
- CRM adoption & sales data quality – Ensure wide data quality.
- Lead team of Ops Partners to support Sales Directors with execution and performance improvement.
- Create, sustain and shape a culture that promotes openness, integrity and accountability within the team and across the business.
Accountabilities:
- Team leadership and development of a team of MI analysts, process specialists and operations business partners.
- Implement a communication plan to position the function as a centre of operational execution excellence.
- Make enhancements to the sales process to drive increased velocity through the New, Upsell, Renewal opportunity types.
- Ensure the sales process is documented and all teams are trained.
- Drive the deployment of standard sales methodologies across the region.
- Develop a standardised MI suite across the region.
- Focus areas include: Balanced Scorecard / KPI regime, Sales Performance, Data quality, Pipeline outlook.
- Evangelise region change requirements and influence non-GTM stakeholders to drive tool and global process upgrades.
- Leverage best practice from across the industry and internally from other regions.
- Ensure data is of high enough quality to support decision making.
- Be a sales SME in enterprise-wide transformation programs, partnering with other departments to optimise all elements of the customer journey.
- Identify areas of opportunity for GTM leaders to drive performance, for example through individual/team sales pipeline building, education/training opportunities to deliver improved sales win rates, and other areas.
- Highlight areas of risk and propose mitigation to ensure optimal sales execution.
Qualifications
- Experience managing sales operations.
- Proven experience in a sales / revenue operations function, or similar in a Technology related business.
- Experience driving enhancements to sales processes.
- Experience creating MI reports to identify areas for performance improvement.
Additional Information
- Benefits package includes: Flexible work environment, working hybrid or in the office if you prefer.
- Great compensation package and discretionary bonus plan.
- Core benefits include pension, bupa healthcare, sharesave scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Head of Sales Operations UK&I employer: Experian
Contact Detail:
Experian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales Operations UK&I
✨Tip Number 1
Familiarise yourself with Experian's core values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your approach during interviews and discussions, showcasing that you are a good fit for their team.
✨Tip Number 2
Research the latest trends in sales operations, particularly within technology companies. Being able to discuss current best practices and how they can be applied at Experian will demonstrate your expertise and proactive mindset.
✨Tip Number 3
Network with current or former employees of Experian on platforms like LinkedIn. Engaging with them can provide valuable insights into the company’s sales processes and operational challenges, which you can reference in your conversations.
✨Tip Number 4
Prepare specific examples from your past experience that highlight your success in managing sales operations and improving processes. Tailoring these stories to reflect the responsibilities outlined in the job description will make you stand out as a candidate.
We think you need these skills to ace Head of Sales Operations UK&I
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Sales Operations UK&I. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in sales operations and any proven track record in driving enhancements to sales processes. Use specific examples that demonstrate your ability to create management information reports and improve sales performance.
Showcase Leadership Skills: Since the role involves team leadership, be sure to highlight your experience in managing teams. Discuss how you've developed team members and fostered a culture of accountability and integrity in previous roles.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of Experian. Mention your alignment with their focus on diversity, equity, and inclusion, as well as your commitment to innovation and collaboration.
How to prepare for a job interview at Experian
✨Understand the Sales Process
Familiarise yourself with the sales processes that Experian employs. Be prepared to discuss how you would enhance these processes and ensure their adoption across teams.
✨Showcase Your Data Skills
As the role involves creating management information (MI) reports, be ready to demonstrate your experience with data analysis and how it can lead to performance improvements. Bring examples of past reports you've created.
✨Emphasise Team Leadership Experience
Highlight your experience in managing teams, particularly in a sales operations context. Discuss how you foster a culture of openness and accountability, as this is crucial for the role.
✨Prepare for Change Management Questions
Expect questions about how you would handle change within the organisation. Be ready to share strategies for influencing stakeholders and driving tool upgrades, showcasing your ability to manage transitions effectively.
