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For Companies At a Glance
- Tasks: Manage and optimise the consumer website, enhancing user experience and driving engagement.
- Company: Join Experian, a global leader in data and technology with a vibrant culture.
- Benefits: Enjoy hybrid working, competitive pay, bonus schemes, and generous leave policies.
- Why this job: Make a real impact on digital strategies and customer journeys in a dynamic environment.
- Qualifications: Experience in eCommerce, analytics tools, and customer journey optimisation required.
- Other info: Be part of an award-winning workplace that values diversity and innovation.
The predicted salary is between 28800 - 42000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
We are looking for an eCommerce Executive to join our team on a 12-month fixed-term contract to cover maternity leave. You will manage and implement both executional and strategic initiatives on our public-facing consumer website, experian.co.uk. You will play an important part in optimising the user experience, promoting engagement, and supporting business growth through digital strategies.
Responsibilities- You will help manage important customer journeys across experian.co.uk, handling daily requests for new content production, updating live content, and delivering optimisation tests to improve page performance.
- Provide regular updates and analysis on the performance of webpages and end-to-end journeys; report important conversion and engagement KPIs, heatmapping insights, and session replay findings.
- Optimisation Testing: Lead the delivery of the A/B testing roadmap across core paid media journeys. Attend Agile ceremonies (block planning, stand-ups), define test briefs, manage development tickets, and conclude tests with analysis reports.
- Work with Acquisition, CRM, and Product teams to ensure the entire customer journey (from initial touchpoint to conversion) is seamless, relevant, and optimised. This includes aligning on campaign goals, messaging, and landing page experiences, and sharing insights to improve engagement, education, and conversion across channels.
- Content Delivery: Partner with Content and SEO teams to plan and implement their content roadmap for experian.co.uk.
- Project Management: Partner with the Product team on long-term enhancements to ensure new features are effectively represented on experian.co.uk.
- Experience in an eCommerce or website management role.
- Experience with customer journey optimisation and conversion rate improvement.
- Proficiency with analytics tools (e.g., GA4) and heatmapping/session replay tools.
- Knowledge of A/B testing methodologies and experience managing test roadmaps.
- Good understanding of different marketing channels (e.g., SEO, Paid Media, CRM) and how they impact website performance.
- Experience using Jira or similar ticket management software.
- Basic HTML/CSS knowledge and familiarity with SEO principles and best practices.
- Exposure to tools such as Optimizely, Hotjar, or similar.
Benefits package includes: Hybrid working - 2 days a week in the office; Great compensation package including discretionary bonus; Core benefits include pension, Bupa healthcare, sharesave scheme and more; 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Ecommerce Executive - 12 month Secondment employer: Experian
Contact Detail:
Experian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Executive - 12 month Secondment
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to eCommerce. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice common interview questions and scenarios related to eCommerce. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Ecommerce Executive - 12 month Secondment
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the eCommerce Executive role. Highlight your experience in website management and customer journey optimisation, as these are key aspects of the job.
Show Off Your Skills: Don’t forget to mention your proficiency with analytics tools like GA4 and any experience you have with A/B testing methodologies. We want to see how you can contribute to our digital strategies!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application directly through our careers site. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Experian
✨Know Your eCommerce Stuff
Make sure you brush up on your eCommerce knowledge before the interview. Understand the latest trends in customer journey optimisation and conversion rate improvement, as these are key to the role. Familiarise yourself with tools like GA4 and A/B testing methodologies, as you'll likely be asked about your experience with them.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used analytics tools in previous roles. Bring examples of how you've reported on KPIs or improved webpage performance through data-driven decisions. This will demonstrate your ability to provide valuable insights that can help enhance user experience.
✨Collaborate Like a Pro
Since the role involves working with various teams, highlight your experience in cross-functional collaboration. Share specific examples of how you've partnered with content, SEO, and product teams to achieve common goals. This will show that you're a team player who can contribute to a seamless customer journey.
✨Prepare Questions About Their Culture
Experian values its people and culture, so come prepared with questions that show your interest in their work environment. Ask about their approach to DEI, work/life balance, or how they support employee development. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
