At a Glance
- Tasks: Deliver exceptional customer service and support clients through onboarding and screening.
- Company: Join Experian, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy a friendly work environment, career growth, and inclusive culture.
- Other info: Be part of a high-performing team in a dynamic workplace.
- Why this job: Make a real impact by creating positive experiences for customers from day one.
- Qualifications: Previous customer service experience and live chat skills are essential.
The predicted salary is between 70000 - 95000 £ per year.
Are you passionate about delivering exceptional customer service and creating positive experiences from the very first interaction? We are recruiting for a crucial Customer Service Advisor position within our Background Checking team, based in our Nottingham office. Reporting into the Customer Service Manager, you will be part of an important team within Experian.
You will have experience in delivering excellent customer service skills, which you will use to support our clients and customers throughout their onboarding and employment screening journey. You will support our clients and candidates through inbound telephone calls, live chat and email correspondence, adopting a 'Right First Time' approach to all interactions.
We are offering the chance for you to build a career within the Customer Services sector, working within a friendly environment where you will learn new skills and be part of a high-performing team.
Qualifications:- Previous Customer service experience
- Experience with Live chat
Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Experian is also proud to be an Equal Opportunity employer.
If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Customer Service Executive — Onboarding & Screening employer: Experian
Experian is an exceptional employer that fosters a dynamic work culture in Nottingham, where innovation meets collaboration. With a strong emphasis on employee growth and development, you will have access to cutting-edge resources and a hybrid working model that promotes work-life balance. Join us to be part of a forward-thinking team that values your contributions and offers excellent benefits, making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive — Onboarding & Screening
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Experian. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Experian before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive — Onboarding & Screening
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Experian:Your cover letter is your chance to shine! Tell us why you want to work at Experian specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Experian!
How to prepare for a job interview at Experian
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
