At a Glance
- Tasks: Join our team to conduct vital employment screening processes and support clients.
- Company: Experian, a global leader in data and technology with a focus on people.
- Benefits: Full-time role with hybrid working, training, and opportunities for career progression.
- Other info: Enjoy a culture that values diversity, work/life balance, and personal development.
- Why this job: Enhance your customer service skills while making a real impact in a supportive environment.
- Qualifications: Strong customer service experience and excellent communication skills are essential.
The predicted salary is between 28800 - 48000 £ per year.
Customer Service Advisor - Background Checking
Experian, Nottingham, England, United Kingdom
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based in our Nottingham office. You will be part of an important team within Experian and to promote both your customer service and administration skills and starting on a career path that offers fantastic career progression and learning opportunities. Reporting into the Team Manager, you will have excellent customer service skills, which you will utilise to support our clients and candidates throughout their employment screening journey. You will conduct several of the component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening methods including contacting clients, candidates and referees by telephone, email and live chat to gain required information.
Qualifications
- Experience delivering an outstanding customer experience
- Experience working in a target environment
- Enthusiastic and motivated
- Manage confidential information
- Stay up to date with industry trends
- Preferable previous call center/live chat experience
Benefits Package Includes
- Hybrid working - Nottingham 2 days per week
- Great compensation package and discretionary bonus plan
- Core benefits include pension, Bupa healthcare, Sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian\'s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian\'s people first approach is award‑winning; World\'s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few.
Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian\'s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Internal Grade - EB11/G
This is a hybrid remote/in-office role.
Customer Service Advisor - Background Checking in Nottingham employer: Experian
Experian is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture in Nottingham. With a strong focus on diversity, equity, and inclusion, employees benefit from a hybrid working model, comprehensive training, and numerous opportunities for career progression within a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Background Checking in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Experian. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills can shine in the role of a Customer Service Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even if the job allows for a hybrid model, showing up in smart attire for your interview can make a great first impression. It shows professionalism and respect for the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor - Background Checking in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our Background Checking team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Attention to Detail:Since the role involves conducting checks and making accurate decisions, it's crucial to demonstrate your attention to detail in your application. Double-check for typos and ensure all information is correct before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Experian
✨Know the Company Inside Out
Before your interview, take some time to research Experian. Understand their values, mission, and the specifics of the Background Checking team. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, prepare examples from your past experiences where you demonstrated excellent communication and problem-solving skills. Think of specific situations where you went above and beyond for a customer.
✨Be Detail-Oriented
Given the nature of background checking, attention to detail is crucial. During the interview, highlight instances where your keen eye for detail made a difference in your work. This could be anything from catching an error to ensuring compliance with regulations.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training process, and growth opportunities within Experian. This shows that you’re not just interested in the job, but also in how you can grow with the company.
